At a Glance
- Tasks: Provide administrative support in a busy Paediatrics team and manage patient pathways.
- Company: Join the compassionate Kingston and Richmond NHS Foundation Trust.
- Benefits: Gain valuable experience in healthcare with a supportive team environment.
- Other info: Opportunity for growth in a dynamic and collaborative setting.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Strong IT skills and excellent communication abilities are essential.
The predicted salary is between 25674 - 28093 € per year.
An exciting opportunity has arisen for a Senior Administrator / COPD Receptionist to join our busy team in Paediatrics. We are looking for a candidate who can provide administrative support to clinical and non-clinical staff. You will be a point of contact and support for administrative issues relating to patients' pathway of care, working as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
You will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. You will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales. A strong working knowledge of Microsoft Office and IT skills as well as RTT 18 Weeks Patient Pathway is desirable. You will also have excellent communication skills and be able to work well in a busy environment.
Key Responsibilities:
- Assist in the coordination of appointments.
- Schedule new and follow up appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, escalating issues as required to the line manager.
- Reschedule outpatient clinics as requested by line manager, in line with waiting time targets.
- Proactively manage the pathway to avoid breaches and take steps to resolve any issues, escalating as necessary.
- Receiving and dealing with telephone enquiries as appropriate.
Kingston and Richmond NHS Foundation Trust Values:
- Compassionate - We treat everyone with kindness, understanding and empathy.
- Inclusive - We are respectful, fair and open, valuing everyone’s unique contribution.
- Collaborative - We work together across our teams and with our partners and are helpful, positive and supportive.
- Inspiring - We strive for the best for patients, communities, staff and partners and are always learning and improving.
Please see the attached supporting document/s which contains more information about the role in the job description and person specification. NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.
Paediatrics Band 3 - Senior Team Administrator / COPD Receptionist employer: Kingston Hospital Foundation Trust
Kingston and Richmond NHS Foundation Trust is an exceptional employer that prioritises compassionate care and inclusivity, fostering a supportive work environment for its staff. As a Senior Team Administrator in Paediatrics, you will benefit from a collaborative culture that encourages professional growth and development, while playing a vital role in enhancing patient pathways. Located in a vibrant community, the Trust offers a fulfilling career where your contributions directly impact the well-being of patients and their families.
Contact Detail:
Kingston Hospital Foundation Trust Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Paediatrics Band 3 - Senior Team Administrator / COPD Receptionist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Kingston and Richmond NHS Foundation Trust on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by practising common questions related to administrative roles in healthcare. Think about how your skills align with the job description, especially around patient pathways and communication. We want you to shine!
✨Tip Number 3
Showcase your IT skills! If you’re familiar with Microsoft Office and other relevant software, be ready to discuss specific examples of how you've used these tools in past roles. This will demonstrate your capability to handle the technical aspects of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our compassionate and collaborative team!
We think you need these skills to ace Paediatrics Band 3 - Senior Team Administrator / COPD Receptionist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with the role of Senior Administrator / COPD Receptionist. We want to see how you fit into our team!
Showcase Your Communication Skills:Since excellent communication is key for this role, use your written application to demonstrate your ability to convey information clearly and effectively. We love seeing candidates who can express themselves well in writing!
Follow the Guidelines:Pay close attention to the job description and person specification. Ensure your supporting statement aligns with these criteria, as we’ll be assessing your application against them. It’s all about showing us you understand what we’re looking for!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Kingston Hospital Foundation Trust
✨Know the Role Inside Out
Make sure you thoroughly understand the job description and person specification. Familiarise yourself with the key responsibilities, especially around patient pathways and administrative support. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Senior Team Administrator, excellent communication is crucial. Prepare examples of how you've effectively communicated in previous roles, especially in busy environments. Think about times when you’ve resolved issues or improved processes through clear communication.
✨Demonstrate Your IT Proficiency
Since a strong working knowledge of Microsoft Office is desirable, brush up on your skills before the interview. Be ready to discuss how you've used these tools in past roles to manage schedules or coordinate appointments efficiently.
✨Emphasise Your Customer-Focused Approach
The Trust values compassion and inclusivity, so be prepared to share examples of how you've provided excellent customer service. Highlight any experiences where you’ve gone above and beyond to ensure patient satisfaction, as this aligns perfectly with their values.
