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For Companies At a Glance
- Tasks: Manage patient pathways from referral to discharge, ensuring smooth operations.
- Company: Join Kingston and Richmond NHS Foundation Trust, a supportive healthcare organisation.
- Benefits: Flexible working, extensive wellbeing resources, and professional development opportunities.
- Why this job: Make a real difference in patient care while growing your career in a nurturing environment.
- Qualifications: Strong administrative skills and a passion for patient care.
- Other info: Enjoy recognition for your hard work and a collaborative team atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the trust, using Standard Operating Procedures (SOP’s) to ensure that functions of the role are carried out correctly within given timescales.
Development and Staff Wellbeing
Your growth and personal happiness matters to us. After all, we can’t expect the best from you if we don’t invest in your development and nurture your wellbeing. From the moment you join us, we’re committed to fostering your professional and personal development within a supportive, empowering environment. Whether you’re just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on‑site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities. We also take every opportunity to thank and recognise the work our teams do, through weekly ‘shoutouts’ and patient feedback, monthly and annual awards. Wherever you work across our organisation, we look forward to welcoming you.
At KRFT we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Senior Patient Pathway Administrator | Kingston and Richmond NHS Foundation Trust in Kingston upon Thames employer: Kingston Hospital Foundation Trust
Contact Detail:
Kingston Hospital Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Patient Pathway Administrator | Kingston and Richmond NHS Foundation Trust in Kingston upon Thames
✨Tip Number 1
Network like a pro! Reach out to current employees at Kingston and Richmond NHS Foundation Trust on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding the patient pathway process inside out. Brush up on your knowledge of Standard Operating Procedures (SOPs) and think of examples from your past experience that showcase your ability to manage patient care effectively.
✨Tip Number 3
Show your passion for staff wellbeing! During your interview, mention how you value a supportive work environment and how you would contribute to fostering a positive atmosphere among colleagues. This aligns perfectly with KRFT's commitment to staff development.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and are keen to be part of the KRFT family.
We think you need these skills to ace Senior Patient Pathway Administrator | Kingston and Richmond NHS Foundation Trust in Kingston upon Thames
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you understand the responsibilities of the Senior Patient Pathway Administrator. Highlight your experience in managing patient pathways and how you can contribute to a smooth process from referral to discharge.
Showcase Your Customer Focus: Since being customer-focused is key for this role, share examples of how you've provided excellent support to patients or clinicians in the past. We want to see your approachable and knowledgeable side!
Stick to the SOPs: Mention your familiarity with Standard Operating Procedures (SOPs) in your application. This shows that you can follow guidelines and ensure tasks are completed correctly and on time, which is super important for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at Kingston Hospital Foundation Trust
✨Know the Patient Pathway Inside Out
Make sure you understand the patient pathway from referral to discharge. Familiarise yourself with the key stages and how they impact patient care. This will show your potential employer that you're not just interested in the role, but that you genuinely care about improving patient experiences.
✨Demonstrate Your Customer Focus
Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you went above and beyond to ensure satisfaction for patients or clients. This is crucial for a role that emphasises high levels of patient and clinician satisfaction.
✨Familiarise Yourself with SOPs
Since the role involves adhering to Standard Operating Procedures, it’s essential to show that you understand their importance. Brush up on any relevant SOPs related to patient pathways and be ready to discuss how you would implement them effectively in your work.
✨Show Enthusiasm for Development and Wellbeing
The trust values personal growth and wellbeing, so express your eagerness to engage in professional development opportunities. Share any past experiences where you’ve taken part in training or initiatives that contributed to your wellbeing or career advancement.
