At a Glance
- Tasks: Support clinical teams and manage patient pathways in a busy paediatrics environment.
- Company: Join the compassionate Kingston and Richmond NHS Foundation Trust.
- Benefits: Gain valuable experience, develop skills, and contribute to patient care.
- Other info: Embrace a culture of kindness, inclusivity, and collaboration.
- Why this job: Make a real difference in children's healthcare while working in a supportive team.
- Qualifications: Strong IT skills, excellent communication, and ability to thrive in a fast-paced setting.
The predicted salary is between 25674 - 28093 € per year.
An exciting opportunity has arisen for a Senior Administrator / COPD Receptionist to join our busy team in Paediatrics. We are looking for a candidate who can provide administrative support to clinical and non-clinical staff. You will be a point of contact and support for administrative issues relating to patients' pathway of care, working as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
You will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. You will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales. A strong working knowledge of Microsoft Office and IT skills as well as RTT 18 Weeks Patient Pathway is desirable. You will also have excellent communication skills and be able to work well in a busy environment.
- Assist in the coordination of appointments.
- Schedule new and follow up appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, escalating issues as required to the line manager.
- Reschedule outpatient clinics as requested by line manager, in line with waiting time targets.
- Proactively manage the pathway to avoid breaches and take steps to resolve any issues, escalating as necessary.
- Receiving and dealing with telephone enquiries as appropriate.
Kingston and Richmond NHS Foundation Trust Values:
- Compassionate - We treat everyone with kindness, understanding and empathy.
- Inclusive - We are respectful, fair and open, valuing everyone’s unique contribution.
- Collaborative - We work together across our teams and with our partners and are helpful, positive and supportive.
- Inspiring - We strive for the best for patients, communities, staff and partners and are always learning and improving.
Please see the attached supporting document/s which contains more information about the role in the job description and person specification. NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.
Paediatrics Band 3 - Senior Team Administrator / COPD Receptionist in Kingston upon Thames employer: Kingston Hospital Foundation Trust
Kingston and Richmond NHS Foundation Trust is an excellent employer, offering a supportive and compassionate work environment where every team member's contribution is valued. With a strong focus on employee growth and development, staff are encouraged to collaborate and learn together, ensuring a fulfilling career in the healthcare sector. Located in a vibrant community, the Trust provides meaningful opportunities to make a difference in patients' lives while enjoying a culture of inclusivity and respect.
Contact Detail:
Kingston Hospital Foundation Trust Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Paediatrics Band 3 - Senior Team Administrator / COPD Receptionist in Kingston upon Thames
✨Tip Number 1
Network like a pro! Reach out to current employees at Kingston and Richmond NHS Foundation Trust on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Administrator role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by practising common questions related to patient pathways and administrative support. We recommend role-playing with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your IT skills! During the interview, be ready to discuss your experience with Microsoft Office and how you've used it in previous roles. We want to see how you can bring those skills to the table in managing patient pathways effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our compassionate and collaborative team at Kingston and Richmond NHS Foundation Trust.
We think you need these skills to ace Paediatrics Band 3 - Senior Team Administrator / COPD Receptionist in Kingston upon Thames
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with the role of Senior Administrator / COPD Receptionist. We want to see how you fit into our team!
Showcase Your Communication Skills:Since excellent communication is key for this role, use your written application to demonstrate your ability to convey information clearly and effectively. We love seeing candidates who can express themselves well in writing!
Follow the Guidelines:Pay close attention to the job description and person specification. Ensure your supporting statement aligns with these criteria, as we’ll be assessing your application against them. It’s all about showing us you understand what we’re looking for!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Kingston Hospital Foundation Trust
✨Know the Role Inside Out
Make sure you thoroughly understand the job description and person specification. Familiarise yourself with the key responsibilities, especially around patient pathways and administrative support. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Senior Team Administrator, excellent communication is crucial. Prepare examples of how you've effectively communicated in previous roles, especially in busy environments. Think about times when you’ve resolved issues or improved processes through clear communication.
✨Demonstrate Your IT Proficiency
Since a strong working knowledge of Microsoft Office is desirable, brush up on your skills before the interview. Be ready to discuss how you've used these tools in past roles, particularly in managing appointments or handling data efficiently.
✨Emphasise Your Customer-Focused Approach
The Trust values compassion and inclusivity, so be prepared to share examples of how you've provided excellent customer service. Highlight any experiences where you’ve gone above and beyond to ensure patient satisfaction, as this aligns perfectly with their values.
