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For Companies At a Glance
- Tasks: Provide first-line IT support and resolve tech issues for staff.
- Company: Leading educational institution in Old Woking with a vibrant IT department.
- Benefits: Full-time, permanent role with flexible hours and a supportive team.
- Why this job: Join a dynamic environment and help enhance technology in education.
- Qualifications: Technical skills in Windows OS, Microsoft Office, and strong customer service.
- Other info: Opportunity for growth and involvement in exciting tech events.
The predicted salary is between 36000 - 60000 £ per year.
A leading educational institution in Old Woking is seeking an IT Support Technician to join their busy IT department. The role involves providing first-line support to staff, resolving IT issues, and ensuring smooth operation of technology systems.
Applicants should have:
- Technical competence
- Knowledge of Windows OS and Microsoft Office
- Excellent customer service skills
This full-time, permanent position requires flexibility for occasional technical event support outside core hours.
IT Support Technician — Frontline Helpdesk at School employer: Kingston Grammar School
Contact Detail:
Kingston Grammar School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician — Frontline Helpdesk at School
✨Tip Number 1
Get to know the school! Research their tech systems and any recent projects they've undertaken. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be on the frontline, role-play common IT issues with a friend. This will help you communicate solutions clearly and confidently when it counts.
✨Tip Number 3
Network with current or former staff if you can. They can provide insider tips about the interview process and what the school values in its employees. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage with us directly.
We think you need these skills to ace IT Support Technician — Frontline Helpdesk at School
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills, especially with Windows OS and Microsoft Office. We want to see how your experience aligns with the role, so don’t be shy about showcasing your IT support background!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer service and how you can contribute to our busy IT department. Keep it friendly and professional!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've resolved IT issues in the past. We love seeing candidates who can think on their feet and tackle challenges head-on, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Kingston Grammar School
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS and Microsoft Office. Be ready to discuss common issues and solutions, as well as any troubleshooting steps you've taken in the past. This will show that you're not just technically competent but also proactive in resolving problems.
✨Show Off Your Customer Service Skills
Since this role involves frontline support, be prepared to share examples of how you've provided excellent customer service in previous positions. Think about specific situations where you turned a frustrated user into a satisfied one. This will highlight your ability to handle pressure and communicate effectively.
✨Flexibility is Key
The job requires occasional support outside core hours, so be ready to discuss your availability. If you have experience working flexible hours or handling urgent requests, mention it! This shows that you're committed and willing to go the extra mile for the team.
✨Prepare Questions for Them
Interviews are a two-way street, so think of some insightful questions to ask about the IT department's challenges or upcoming projects. This not only demonstrates your interest in the role but also gives you a chance to assess if the environment is the right fit for you.
