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For Companies At a Glance
- Tasks: Help solve tech issues and support users with their devices.
- Company: Join a supportive school environment dedicated to student welfare.
- Benefits: Full-time role with a stable schedule and opportunities for growth.
- Why this job: Make a difference by ensuring smooth tech operations in a school setting.
- Qualifications: Tech-savvy with good problem-solving skills and a customer-focused attitude.
- Other info: Flexible hours for special events and a commitment to safeguarding children.
The predicted salary is between 30000 - 42000 £ per year.
Responsibilities
- Respond to IT support requests via phone, email and the ticketing system.
- Diagnose and resolve hardware, software and network issues.
- Set up and configure laptops, desktops and mobile devices.
- Assist with user account management and password resets.
Qualifications
- Good technical competence, including Windows operating systems and Microsoft Office.
- Familiarity with networking concepts (Wi‑Fi, LAN).
- Strong problem‑solving skills, attention to detail and excellent communication.
- Customer‑service orientation and ability to work independently and as part of a team.
Working Hours & Conditions
- Full‑time, permanent contract: 8:00 – 16:00, Monday to Friday, based at the school site.
- Flexibility required for technical event support outside of core hours, to be agreed with the Director of IT.
Application Process
- Send CV and cover letter to hr@kgs.org.uk or click the ‘Apply’ button on our vacancies page.
- Closing date for applications: 9.00 am, Wednesday 21 January 2026.
- The interview process may commence before the closing date.
- Prior to interview, an online search of publicly available information will be conducted to identify any past or current incidents that might affect suitability to work with children.
- This is in line with guidance in Keeping Children Safe in Education.
- The search will focus on suitability to work with children and/or in a school environment and will not be automatically a bar to employment.
- All successful applicants will undergo child protection screening (including DBS checks) and will be required to sign the charity equality and diversity statement.
Kingston Grammar School (Registered Charity No. 1078461) is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
IT Support Technician employer: Kingston Grammar School
Contact Detail:
Kingston Grammar School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Get familiar with the tech stack! Brush up on your Windows OS and Microsoft Office skills. Knowing your stuff will help you shine during interviews and show that you're ready to tackle those IT support requests.
✨Tip Number 2
Practice your problem-solving skills! Set up mock scenarios where you diagnose and resolve common hardware or software issues. This will not only boost your confidence but also prepare you for real-life challenges in the role.
✨Tip Number 3
Don’t underestimate the power of communication! Work on explaining technical concepts in simple terms. Being able to communicate effectively with users is key, especially when they’re frustrated with tech problems.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen. Plus, keep an eye on the vacancies page for any updates or new opportunities that might pop up!
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills, especially with Windows and Microsoft Office. We want to see how your experience aligns with the IT support role, so don’t hold back on showcasing relevant projects or tasks you've tackled.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your problem-solving skills can benefit us. Keep it friendly and professional, and don’t forget to mention your customer-service orientation.
Show Off Your Communication Skills: Since this role involves a lot of interaction, make sure your application reflects your excellent communication skills. Whether it’s in your CV or cover letter, clarity and attention to detail are key. We love candidates who can convey technical info in an easy-to-understand way!
Apply Through Our Website: We encourage you to apply through our vacancies page for a smoother process. It’s super easy! Just click the ‘Apply’ button and follow the prompts. Remember, the sooner you apply, the better your chances, as interviews may start before the closing date!
How to prepare for a job interview at Kingston Grammar School
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Windows operating systems and Microsoft Office. Be ready to discuss how you've diagnosed and resolved hardware and software issues in the past, as this will show your competence and confidence.
✨Show Off Your Problem-Solving Skills
Prepare some examples of tricky IT problems you've solved before. Think about the steps you took to diagnose the issue and how you communicated with users during the process. This will highlight your strong problem-solving skills and customer-service orientation.
✨Familiarise Yourself with Networking Concepts
Since networking is part of the role, make sure you understand basic concepts like Wi-Fi and LAN. You might be asked about these during the interview, so having a few examples of how you've dealt with network issues can really set you apart.
✨Be Ready for Teamwork Questions
This role requires both independent work and teamwork, so think about times you've successfully collaborated with others. Be prepared to discuss how you balance working alone with being part of a team, especially in a school environment where communication is key.
