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For Companies At a Glance
- Tasks: Welcome patients, manage appointments, and handle queries in a friendly environment.
- Company: Join Roselawn Surgery, a well-established GP practice in New Malden.
- Benefits: Earn £12.71 per hour with flexible part-time hours and a supportive team.
- Why this job: Make a difference in patient care while gaining valuable experience in healthcare.
- Qualifications: Good communication skills and experience in customer service are essential.
- Other info: Perfect for students seeking a rewarding role in a dynamic healthcare setting.
The predicted salary is between 12 - 16 £ per hour.
Kingston GP Chambers is supporting Roselawn Surgery to recruit a part‑time receptionist/administrator (16 hours per week) to join a well‑established practice in New Malden. Working days would be Monday, Wednesday and Thursday afternoons.
About Us
Roselawn is a well‑established GP based near the bustling New Malden high street. The surgery is part of the New Malden and Worcester Park Primary Care Network and provides care to in excess of 6,000 patients. It received a 'Good' CQC rating following its last inspection.
Job Description
Key duties include:
- Greeting patients & welcoming them into the surgery
- Answering phone calls to respond to patient queries and managing appointments
- Liaising with hospitals and consultants for patient appointment bookings and chasing results
- Handling incoming patient emails
- Ensuring all relevant correspondence is scanned and saved accurately into patient files on EMIS
- Assisting in data collection for practice performance indicators
- Opening and sorting daily post, scanning and indexing documents into the clinical system EMIS
- Ad‑hoc administration tasks
Person Specification
Essential Experience
- Experience providing reception or customer services
Desirable Experience
- Experience working in a GP practice
Essential Knowledge and Skills
- Accurate typing skills
- Good communication skills
- Excellent organisational skills
Desirable Knowledge and Skills
- Experience using EMIS
Essential Qualifications
- Educated to a good standard including English and Maths A‑C/4‑9
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure and Barring Service check will be required.
UK Registration
Applicants must have current UK professional registration.
Additional Information
For further information, see the NHS Careers website.
Employer Details
Kingston GP Chambers
Roselawn Surgery
149 Malden Road
New Malden
Surrey
KT3 6AA
Website: https://www.kingstongpchambers.co.uk/
Other Details
Salary: £12.71 per hour
Contract: Permanent
Working pattern: Part‑time
Reference number: B0276‑26‑0015
Job locations: Roselawn Surgery, 149 Malden Road, New Malden, Surrey, KT3 6AA
Date posted: 10 February 2026
Receptionist/Administrator - Roselawn Surgery employer: Kingston GP Chambers
Contact Detail:
Kingston GP Chambers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator - Roselawn Surgery
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Roselawn Surgery. Familiarise yourself with their services and values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administration. Think about your past experiences and how they relate to the role. We can help you with mock interviews if you need a bit of extra practice!
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare setting. Make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Receptionist/Administrator - Roselawn Surgery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in reception or customer service roles. We want to see how your skills match what we're looking for at Roselawn Surgery!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional, just like the atmosphere at our surgery.
Show Off Your Skills: Don’t forget to mention your typing skills and any experience with EMIS if you have it. We love organised folks who can handle multiple tasks, so let us know how you manage your time effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Kingston GP Chambers
✨Know the Practice Inside Out
Before your interview, take some time to research Roselawn Surgery. Familiarise yourself with their services, values, and recent achievements. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Communication Skills
As a receptionist/administrator, strong communication is key. Prepare examples of how you've effectively handled patient queries or managed appointments in previous roles. Practising clear and concise responses will demonstrate your ability to communicate well under pressure.
✨Highlight Your Organisational Skills
Being organised is crucial in this role. Think of specific instances where you've successfully managed multiple tasks or maintained accurate records. Be ready to discuss how you prioritise tasks and ensure everything runs smoothly, especially in a busy environment like a GP surgery.
✨Prepare for Common Questions
Anticipate questions related to your experience in customer service and any familiarity with EMIS. Practise your responses to common interview questions, such as how you would handle a difficult patient or manage conflicting appointments. This preparation will boost your confidence during the interview.