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For Companies At a Glance
- Tasks: Welcome patients, manage appointments, and handle queries in a friendly environment.
- Company: Join Roselawn Surgery, a well-established GP practice in New Malden.
- Benefits: Earn £12.71 per hour with flexible part-time hours.
- Why this job: Make a difference in patient care while gaining valuable experience.
- Qualifications: Good communication skills and a passion for customer service required.
- Other info: Great opportunity for career growth in the healthcare sector.
The predicted salary is between 10 - 15 £ per hour.
Kingston GP Chambers are supporting Roselawn Surgery to recruit a part-time receptionist/administrator (16 hours per week) to join a well-established practice in New Malden. Working days would be Monday, Wednesday and Thursday afternoons.
The practice is part of the New Malden and Worcester Park Primary Care Network (PCN) and serves patients within the lovely suburban part of New Malden. Its location means the surgery is close to the popular high street and is accessible by bus, with it also being in close proximity to the A3 as well as New Malden train station.
Main duties of the job:
- Greeting patients & welcoming them into the surgery.
- Answering phone calls to respond to patient queries and managing appointments.
- Liaising with hospitals and Consultants for patient appointment bookings and chasing results.
- Handling incoming patient emails.
- Ensuring all relevant correspondence is scanned and saved accurately into patient files on EMIS.
- Assisting in data collection for practice performance indicators.
- Opening and sorting daily post, scanning and indexing documents into clinical system EMIS.
- Ad hoc administration tasks.
About Us:
Roselawn is a well-established GP, which is based near the bustling New Malden high street. The surgery is based within the New Malden and Worcester Park Primary Care Network and provides care to in excess of 6,000 patients. Roselawn is part of the New Malden and Worcester Park Primary Care Network (PCN) and received a 'Good' CQC rating following its last inspection.
Person Specification:
Experience:
- Essential: Experience of providing reception or customer services.
- Desirable: Experience of working in a GP practice.
Knowledge and skills:
- Essential: Accurate typing skills, good communication skills, excellent organisational skills.
- Desirable: Experience using EMIS.
Qualifications:
- Essential: Educated to a good standard including English and Maths A-C/4-9.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applicants must have current UK professional registration.
Receptionist/Administrator - Roselawn Surgery in London employer: Kingston GP Chambers
Contact Detail:
Kingston GP Chambers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator - Roselawn Surgery in London
✨Tip Number 1
Get to know the practice! Research Roselawn Surgery and its values. When you walk in for your interview, you’ll impress them with your knowledge and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your greeting skills! As a receptionist, first impressions matter. Role-play with a friend or family member to nail that warm welcome and confident phone manner. It’ll make you stand out during the interview!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed appointments or handled multiple tasks in previous roles. This will demonstrate that you can juggle the responsibilities of the job effortlessly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a simple way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Receptionist/Administrator - Roselawn Surgery in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in reception or customer service. We want to see how your skills match the role at Roselawn Surgery!
Show Off Your Communication Skills: Since you'll be greeting patients and answering queries, it's essential to demonstrate your excellent communication skills in your written application. Let us know how you handle interactions with people!
Be Organised: Highlight your organisational skills in your application. Mention any experience you have with managing appointments or handling correspondence, as this is key for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details!
How to prepare for a job interview at Kingston GP Chambers
✨Know the Practice
Before your interview, take some time to research Roselawn Surgery and its role within the New Malden and Worcester Park Primary Care Network. Understanding their values and patient care approach will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a receptionist/administrator, strong communication is key. Prepare examples of how you've effectively handled patient queries or managed appointments in previous roles. This will demonstrate your ability to thrive in a busy environment.
✨Familiarise Yourself with EMIS
If you have experience using EMIS, be ready to discuss it. If not, consider brushing up on its features and functionalities. Showing that you're proactive about learning can set you apart from other candidates.
✨Prepare for Common Questions
Think about common interview questions for receptionists, such as how you would handle a difficult patient or manage multiple tasks at once. Practising your responses will help you feel more confident during the interview.
