At a Glance
- Tasks: Support learners and ensure smooth communication throughout their educational journey.
- Company: Join Kingston Adult Education, a rated 'good' provider with a mission for excellence.
- Benefits: Gain valuable experience in customer service and education while making a difference.
- Other info: Collaborative team environment with opportunities for personal and professional growth.
- Why this job: Be the first point of contact for learners and help them succeed in their courses.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
About the Role and our Ideal Candidate
You will support funded provision courses at Kingston Adult Education and be a first point of call for learner communication.
Key Responsibilities
- Provide excellent customer service to service users and members of the public.
- Monitor, follow up, track and liaise with learners and tutors about course attendance.
- Provide information and answer queries from the main phone line and via digital correspondence.
- Cover front line/reception duties, participate in intakes, document checks and enrolment session, class visits and exam invigilation.
- Ensure that all relevant learner information and documentation is recorded and retained following department procedures.
- Use the MIS system according to the role needs and expectations.
We are seeking to appoint an enthusiastic and innovative member of staff to support our learners throughout their learning journey.
Qualifications
- You should have considerable experience in customer service or educational delivery, handling confidential data and sensitive information, working with digital tools and systems.
- You should be a confident communicator with excellent attention to detail and the ability to work to deadlines.
- You should be able to work successfully with key stakeholders, including colleagues, tutors, learners and members of the public.
About Us
Kingston Adult Education is rated by Ofsted as a ‘good’ adult education provider for over 3,500 learners and is on an exciting journey towards outstanding provision. Our mission is to offer high quality learning and training opportunities to meet the needs of individuals and employers in Kingston and surrounding areas and to work alongside community partners to achieve this.
Join our Team
You will join the KAE Curriculum Support team, working with the Curriculum Support Lead, liaising and collaborating closely with our Curriculum Leads and the MIS team, to support Academic Provision learners' successful progression on their courses and their achievement.
Curriculum Support Officer in Kingston upon Thames employer: Kingston Council
Kingston Adult Education is an excellent employer, offering a supportive and collaborative work environment where you can make a meaningful impact on learners' lives. With a strong focus on professional development and a commitment to high-quality education, employees benefit from opportunities for growth and innovation while being part of a team dedicated to community engagement and learner success.
StudySmarter Expert Advice🤫
We think this is how you could land Curriculum Support Officer in Kingston upon Thames
✨Connect with Local Educational Institutions
Get involved with universities and colleges in your area, especially those that offer adult continuing education programmes. Attend open days or even guest lectures to network with faculty members and find out about potential job openings before they even get advertised.
✨Leverage Professional Education Networks
Join professional networks focused on adult education, such as the Adult Learning Australia or the International Society for Technology in Education. These communities often have job boards or can point you towards opportunities at places like Kingston Council just waiting for the right candidate!
✨Showcase Your Passion for Lifelong Learning
In your interviews, share your own experiences and thoughts on lifelong learning. Highlight any courses or workshops you've taken recently to demonstrate your commitment to personal development and the importance of education. This is a big plus for roles in this field!
✨Apply Through Our Website
Don't forget to check out our careers page at Kingston Council. Applying directly through our website not only makes your application stand out but also shows you're genuinely interested in joining us. We love seeing candidates who take that extra step.
We think you need these skills to ace Curriculum Support Officer in Kingston upon Thames
Some tips for your application 🫡
Highlight Your Experience in Education:When crafting your CV for the Curriculum Support Officer role, make sure to emphasise any relevant experience in adult or continuing education. This could be teaching credentials, training sessions you've facilitated, or programmes you’ve developed. The more specific you can be about your contributions and outcomes, the better!
Showcase Your Interpersonal Skills:In the adult continuing education sector, strong communication and interpersonal skills are key. Use your cover letter to share specific examples of how you’ve worked with diverse groups or handled different learning styles. Let us see how you've engaged learners—you’re selling your teaching style here!
Connect Your Passion to Our Mission:At Kingston Council, we value candidates who resonate with our mission to empower lifelong learners. Make sure your cover letter reflects your passion for adult education and your alignment with our goals. A genuine connection can really make your application stand out!
Keep it Professional Yet Personable:While it’s important to maintain professionalism in your application, don’t be afraid to let your personality shine through. We’re looking for someone who can connect with our learners, so a friendly, approachable tone can help convey that vibe in your written materials. Apply through our website and let us see the real you!
How to prepare for a job interview at Kingston Council
✨Showcase Your Passion for Lifelong Learning
When interviewing for a role in adult continuing education at Kingston Council, it's super important to highlight your passion for lifelong learning. Share personal anecdotes or experiences that demonstrate your commitment to education and how you've fostered a love for learning in others – this is something hiring managers love to see!
✨Prepare for Adult Education Methodologies
Be ready to dive into your knowledge of andragogy and educational theories during the interview. Expect questions about how you would adapt your teaching styles for adult learners – think about specific strategies you’ve used in the past and be prepared to discuss how they positively impacted your students.
✨Discuss Your Experience with Diverse Learners
At Kingston Council, you’ll likely encounter a diverse range of adult learners, so don’t shy away from discussing your experience with different demographics. Be prepared to share your successes in engaging learners from varied backgrounds, and how your approach has adapted to meet their unique needs.
✨Demonstrate Your Ability to Collaborate
Given that this is a full-time role, teamwork will be essential. Be ready to talk about your experiences working in collaborative settings, whether it be with fellow educators, administrators, or community partners. Highlight specific projects where your collaborative efforts contributed to successful educational outcomes.
