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For Companies At a Glance
- Tasks: Support learners and ensure smooth communication throughout their educational journey.
- Company: Join Kingston Adult Education, a rated 'good' provider with a mission for excellence.
- Benefits: Gain valuable experience in customer service and education while making a difference.
- Why this job: Be the first point of contact for learners and help them succeed in their courses.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Collaborative team environment with opportunities for personal and professional growth.
The predicted salary is between 25000 - 30000 £ per year.
About the Role and our Ideal Candidate
You will support funded provision courses at Kingston Adult Education and be a first point of call for learner communication.
Key Responsibilities
- Provide excellent customer service to service users and members of the public.
- Monitor, follow up, track and liaise with learners and tutors about course attendance.
- Provide information and answer queries from the main phone line and via digital correspondence.
- Cover front line/reception duties, participate in intakes, document checks and enrolment session, class visits and exam invigilation.
- Ensure that all relevant learner information and documentation is recorded and retained following department procedures.
- Use the MIS system according to the role needs and expectations.
We are seeking to appoint an enthusiastic and innovative member of staff to support our learners throughout their learning journey.
Qualifications
- You should have considerable experience in customer service or educational delivery, handling confidential data and sensitive information, working with digital tools and systems.
- You should be a confident communicator with excellent attention to detail and the ability to work to deadlines.
- You should be able to work successfully with key stakeholders, including colleagues, tutors, learners and members of the public.
About Us
Kingston Adult Education is rated by Ofsted as a ‘good’ adult education provider for over 3,500 learners and is on an exciting journey towards outstanding provision. Our mission is to offer high quality learning and training opportunities to meet the needs of individuals and employers in Kingston and surrounding areas and to work alongside community partners to achieve this.
Join our Team
You will join the KAE Curriculum Support team, working with the Curriculum Support Lead, liaising and collaborating closely with our Curriculum Leads and the MIS team, to support Academic Provision learners' successful progression on their courses and their achievement.
Curriculum Support Officer in Kingston upon Thames employer: Kingston Council
Contact Detail:
Kingston Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Curriculum Support Officer in Kingston upon Thames
✨Tip Number 1
Get to know the company! Research Kingston Adult Education and understand their mission and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Curriculum Support Officer, you'll be the first point of contact for learners. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle queries smoothly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local education events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of the Kingston Adult Education community.
We think you need these skills to ace Curriculum Support Officer in Kingston upon Thames
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role. We want to see how you can bring your customer service skills and educational delivery experience to the table!
Show Off Your Communication Skills: As a Curriculum Support Officer, you'll be the first point of contact for learners. Use your application to demonstrate your confident communication style and attention to detail. A well-structured application speaks volumes!
Highlight Relevant Experience: Don’t forget to mention any experience you have with handling confidential data or using digital tools. We’re looking for someone who can hit the ground running, so show us what you've got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen to join our team at Kingston Adult Education!
How to prepare for a job interview at Kingston Council
✨Know Your Stuff
Familiarise yourself with Kingston Adult Education's mission and values. Understand their approach to adult education and how they support learners. This will help you demonstrate your enthusiasm for the role and show that you're aligned with their goals.
✨Customer Service Focus
Since the role involves providing excellent customer service, think of specific examples from your past experiences where you've gone above and beyond for customers or learners. Be ready to discuss how you handle queries and maintain a positive attitude, even in challenging situations.
✨Attention to Detail
Prepare to showcase your attention to detail. You might be asked about how you manage sensitive information or ensure accuracy in documentation. Bring examples of how you've successfully tracked and monitored data in previous roles.
✨Engage with Stakeholders
The role requires collaboration with various stakeholders. Think about how you've effectively communicated with colleagues, tutors, and learners in the past. Be prepared to discuss your communication style and how you build relationships to support successful outcomes.