At a Glance
- Tasks: Lead global services operations and drive strategy execution for a top software company.
- Company: Join a well-established global software leader known for innovation and excellence.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future of services.
- Other info: Dynamic environment with opportunities for global collaboration and transformation.
- Why this job: Make a significant impact in a senior role with a focus on AI and customer success.
- Qualifications: 15+ years in enterprise software/services and proven leadership experience required.
The predicted salary is between 72000 - 108000 £ per year.
Our client is a highly successful, well-established, global software company which is recognised as an industry leader. As part of the growth plans for an exciting part of the business, we are recruiting a senior leadership position for the Global Customer Services organisation.
The role will be critical in the global leadership team and will lead Services operations and turn strategy into repeatable execution.
- Own cadence, programs, data, and cross-functional execution
- Drive cross-functional alignment (Sales, Finance, Product)
- Own special projects, including AI enablement, partner onboarding
- Act as the escalation point for delivery issues and customer success risks
- Own the operating rhythm: weekly/monthly/quarterly reviews and CX dashboard
- Lead program management across implementations and upgrades
- AI-first enablement: lead AI rollout across delivery/support
- Orchestrate alignment with internal teams, including Cloud Ops, etc
- Partner operations: certification tiers, capacity planning, etc
Requirements:
- 15+ years in enterprise software/services; 10+ years in senior leadership, managing global services teams across regions.
- Proven track record of transforming services towards productized and recurring revenue models.
- Strategic leadership with strong commercial acumen and operational discipline.
- Expertise across the customer lifecycle, consulting delivery, and support operations.
- Comfortable with partner ecosystems and customer engagement.
- Familiarity with AI-driven service enablement and digital transformation.
- Strong customer-centric mindset; credible at C- level; strong cross-cultural leadership and ability to influence across Product, Sales, Finance, and Operations.
VP / Head of Global Services Operations - Global Software Leader in Hemel Hempstead employer: Kingston Consulting Global Ltd
As a leading global software company, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and innovation. Our commitment to professional development is evident through tailored training programmes and leadership opportunities, ensuring that every team member can thrive in their career. Located in a vibrant tech hub, we offer unique advantages such as collaboration with industry experts and access to cutting-edge technologies, making us an exceptional employer for those seeking meaningful and rewarding employment.
Contact Details:
Kingston Consulting Global Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land VP / Head of Global Services Operations - Global Software Leader in Hemel Hempstead
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Kingston Consulting Global Ltd.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like Kingston Consulting Global Ltd.
✨Tailor Your LinkedIn Presence
Ensure your LinkedIn profile is specifically tailored to corporate leadership. Highlight achievements, showcase relevant content and engage with posts in management groups. This not only builds your credibility but keeps you on the radar of companies looking for candidates like you as they post full-time opportunities.
We think you need these skills to ace VP / Head of Global Services Operations - Global Software Leader in Hemel Hempstead
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Kingston Consulting Global Ltd.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Kingston Consulting Global Ltd. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Kingston Consulting Global Ltd
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Kingston Consulting Global Ltd, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Kingston Consulting Global Ltd, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Kingston Consulting Global Ltd could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Kingston Consulting Global Ltd as they’re likely seeking a candidate who can enhance their workplace culture.
