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- Tasks: Lead global services operations and drive strategy execution in a dynamic software environment.
- Company: Join a leading global software company known for its innovation and success.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future of services.
- Other info: Be part of a collaborative team focused on digital transformation and customer engagement.
- Why this job: Make a significant impact on customer success and drive AI initiatives in a thriving industry.
- Qualifications: 15+ years in enterprise software with strong leadership and strategic skills.
The predicted salary is between 72000 - 108000 £ per year.
Our client is a highly successful, well-established, global software company which is recognised as an industry leader. As part of the growth plans for an exciting part of the business, we are recruiting a senior leadership position for the Global Customer Services organisation.
The role will be critical in the global leadership team and will lead Services operations and turn strategy into repeatable execution.
- Own cadence, programs, data, and cross-functional execution
- Drive cross-functional alignment (Sales, Finance, Product)
- Own special projects, including AI enablement, partner onboarding
- Act as the escalation point for delivery issues and customer success risks
- Own the operating rhythm: weekly/monthly/quarterly reviews and CX dashboard
- Lead program management across implementations and upgrades
- AI-first enablement: lead AI rollout across delivery/support
- Orchestrate alignment with internal teams, including Cloud Ops, etc
- Partner operations: certification tiers, capacity planning, etc
Requirements:
- 15+ years in enterprise software/services; 10+ years in senior leadership, managing global services teams across regions.
- Proven track record of transforming services towards productized and recurring revenue models.
- Strategic leadership with strong commercial acumen and operational discipline.
- Expertise across the customer lifecycle, consulting delivery, and support operations.
- Comfortable with partner ecosystems and customer engagement.
- Familiarity with AI-driven service enablement and digital transformation.
- Strong customer-centric mindset; credible at C- level; strong cross-cultural leadership and ability to influence across Product, Sales, Finance, and Operations.
VP / Head of Global Services Operations - Global Software Leader employer: Kingston Consulting Global Ltd
Contact Detail:
Kingston Consulting Global Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VP / Head of Global Services Operations - Global Software Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way, especially for senior roles like this one.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, services, and recent news. This will help you tailor your answers and show that you're genuinely interested in leading their global services operations.
✨Tip Number 3
Showcase your leadership style! Be ready to discuss how you've transformed services in the past and how you plan to drive cross-functional alignment. Use specific examples to illustrate your strategic thinking and operational discipline.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace VP / Head of Global Services Operations - Global Software Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your experience in global services operations and any leadership roles you've held. We want to see how your background aligns with our client's needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this senior leadership position. Share specific examples of how you've transformed services and driven cross-functional alignment in the past.
Showcase Your Strategic Vision: In your application, don’t just list your skills—show us how you’ve used them strategically. Talk about your experience with AI enablement and how you've led teams through digital transformations. We love seeing that forward-thinking mindset!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it makes it easier for us to keep track of all the amazing candidates like you!
How to prepare for a job interview at Kingston Consulting Global Ltd
✨Know Your Stuff
Make sure you’re well-versed in the company’s services and products. Research their recent projects, especially those involving AI and customer engagement. This will show that you’re genuinely interested and can hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led global teams and transformed services into productised models. Be ready to discuss your strategic leadership style and how it aligns with the company's vision.
✨Cross-Functional Collaboration is Key
Highlight your experience in driving alignment across different departments like Sales, Finance, and Product. Share specific instances where you’ve orchestrated successful collaborations to achieve common goals.
✨Be Customer-Centric
Demonstrate your strong customer-centric mindset by discussing how you’ve tackled delivery issues and enhanced customer success. Use metrics or feedback to back up your claims and show your impact on customer satisfaction.