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- Tasks: Provide holistic support and information to students at the welcome desk.
- Company: Join a leading educational institution dedicated to student success.
- Benefits: Generous leave, excellent pension, subsidised sports facilities, and professional development.
- Why this job: Make a real difference in students' lives while working in a dynamic environment.
- Qualifications: Strong communication, administration, and customer service skills required.
- Other info: Commitment to equality and inclusivity in a supportive team.
The predicted salary is between 29470 - 32156 £ per year.
Overview
Student Services supports students at each stage of their journey from pre-entry to post exit. The Service has a student-orientated culture and puts students\’ needs at the heart of everything it does. As a pivotal first point of contact within the team, you will provide holistic information and signposting in the Student Support Centre and other communal areas around a range of pastoral issues. This role includes working on a busy, front-facing welcome desk, where you\’ll be the first person many students meet when seeking support. We\’re looking for someone who genuinely enjoys engaging with people and thrives in a dynamic, student-facing environment.
We are looking for someone who will have a friendly, efficient, enthusiastic and proactive approach in dealing with all service matters. You will work in close liaison with students, staff and external organisations to support students in achieving their full potential by offering holistic information tailored to their needs. The successful candidate will have a strong level of communication, administration and customer service experience. You will assist students with financial support applications in accordance with College policy in a timely manner.
You will be able to demonstrate the ability to follow data protection regulations and referral procedures accordingly in relation to student information. You will be able to work well independently and as part of a team and have excellent interpersonal skills to allow you to build rapport with a wide range of customers. Student Services is committed to equality of opportunity and the delivery of a high-quality inclusive service.
Responsibilities
- Provide holistic information and signposting in the Student Support Centre and communal areas.
- Serve on a busy, front-facing welcome desk; be the first point of contact for students seeking support.
- Engage with people and thrive in a dynamic, student-facing environment.
- Work in liaison with students, staff and external organisations to support students in achieving their full potential.
- Offer information tailored to students\’ needs and handle service matters with a friendly, efficient, proactive approach.
Qualifications and Skills
- Strong level of communication, administration and customer service experience.
- Ability to assist students with financial support applications in accordance with College policy.
- Ability to follow data protection regulations and referral procedures related to student information.
- Ability to work well independently and as part of a team; excellent interpersonal skills to build rapport with a wide range of customers.
- Commitment to equality of opportunity and delivering a high-quality inclusive service.
Benefits and Additional Information
- 27 days annual leave plus up to 8 additional days over Christmas/New Year, and 5 wellbeing days.
- Excellent pension scheme with significant employer contribution (Teachers Pensions or Local Government Pension Scheme).
- Subsidised sports facilities and professional development and training; salary sacrifice cycle-to-work scheme.
- Due diligence checks: enhanced DBS check, satisfactory references, online presence check, and eligibility to work in the UK.
Equality, Diversity and Organisation
As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College and South Thames College, which merged on 1 August 2017. South Thames Colleges Group is one of London\’s largest providers of post-16 education and training and is an ongoing and significant contributor to its local communities. We aim to put students\’ success at the heart of everything we do.
Role Details
We are looking for hard-working and collaborative people who can join our team and help challenge our students to achieve and progress.
Salary: £29,470 – £32,156 per annum, plus up to 40 days + bank holidays
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Student Support Administrator employer: Kingston College
Contact Detail:
Kingston College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Administrator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the South Thames Colleges Group. Understanding their values and how they support students will help you connect better during your chat.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with students, try role-playing common scenarios with friends or family. This will help you feel more confident when you're on the front desk.
✨Tip Number 3
Show off your proactive side! Think of examples from your past where you've gone above and beyond to help someone. This will demonstrate your enthusiasm and commitment to providing excellent support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at StudySmarter.
We think you need these skills to ace Student Support Administrator
Some tips for your application 🫡
Show Your Passion for Student Support: When writing your application, let your enthusiasm for helping students shine through. We want to see that you genuinely enjoy engaging with people and are excited about being the first point of contact for students seeking support.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in communication, administration, and customer service. We’re looking for someone who can provide holistic information tailored to students' needs, so give us examples of how you've done this before!
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that showcases your skills without unnecessary fluff. Remember, we’re busy too, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right place. Plus, it shows you’re keen on joining our team at StudySmarter, which we love to see!
How to prepare for a job interview at Kingston College
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Student Support Administrator role. Familiarise yourself with the responsibilities and how they align with the student-oriented culture. This will help you articulate how your skills and experiences make you a perfect fit.
✨Showcase Your People Skills
Since this role is all about engaging with students and providing support, be ready to share examples of how you've successfully interacted with people in previous roles. Highlight your communication skills and any experience you have in customer service or administration.
✨Demonstrate Your Proactive Approach
The job requires a friendly and proactive attitude. Prepare to discuss situations where you took the initiative to solve problems or improve processes. This will show that you can handle the dynamic environment of a busy welcome desk.
✨Understand Data Protection Regulations
As you'll be dealing with sensitive student information, it's crucial to demonstrate your understanding of data protection regulations. Brush up on relevant policies and be prepared to discuss how you would ensure compliance in your role.
