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- Tasks: Support students with information and guidance at the Student Support Centre.
- Company: Join a leading educational institution dedicated to student success.
- Benefits: Generous leave, excellent pension scheme, and professional development opportunities.
- Why this job: Be the first point of contact for students and make a real difference in their journey.
- Qualifications: Strong communication, administration, and customer service skills required.
- Other info: Dynamic team environment with a commitment to equality and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
36 hours per week for 52 weeks per year
Student Services supports students at each stage of their journey from pre-entry to post exit. The Service has a student-orientated culture and puts students’ needs at the heart of everything it does.
As a pivotal first point of contact within the team, you will provide holistic information and signposting in the Student Support Centre and other communal areas around a range of pastoral issues. This role includes working on a busy, front-facing welcome desk, where you’ll be the first person many students meet when seeking support. We’re looking for someone who genuinely enjoys engaging with people and thrives in a dynamic, student-facing environment.
We are looking for someone who will have a friendly, efficient, enthusiastic and proactive approach in dealing with all service matters. You will work in close liaison with students, staff and external organisations to support students in achieving their full potential by offering holistic information tailored to their needs.
The successful candidate will have a strong level of communication, administration and customer service experience. You will assist students with financial support applications in accordance with College policy in a timely manner.
You will be able to demonstrate the ability to follow data protection regulations and referral procedures accordingly in relation to student information. You will be able to work well independently and as part of a team and have excellent interpersonal skills to allow you to build rapport with a wide range of customers. Student Services is committed to equality of opportunity and the delivery of a high-quality inclusive service.
Closing date for the return of completed applications is 12th October 2025.
The benefits package includes generous annual leave of 27 days plus up to 8 additional days over Christmas/New Year as well as an additional 5 days Wellbeing leave to enhance employees’ physical and mental health. There is an excellent pension scheme that receives a significant financial contribution from the employer (Teachers Pensions or Local Government Pension Scheme), subsidised sports facilities and professional development and training plus a salary sacrifice cycle to work scheme.
As part of our due diligence checks on prospective employees, successful candidates will be subject to an enhanced DBS check, satisfactory references, an online search and proof of eligibility to work in the UK.
As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College and South Thames College, which merged on 1 August 2017. South Thames Colleges Group is one of London’s largest providers of post-16 education and training and is an ongoing and significant contributor to its local communities. We aim to put students’ success at the heart of everything we do.
We are looking for hard-working and collaborative people who can join our team and help challenge our students to achieve and progress.
Student Support Administrator employer: Kingston College
Contact Detail:
Kingston College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Administrator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on South Thames Colleges Group. Understanding their values and how they support students will help you connect better during your chat.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with students, try role-playing common scenarios with friends or family. This will help you feel more confident when you're on the front desk.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your personality shines through. Let us know why you’re excited about helping students and how you can contribute to their success.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re genuinely interested in the position and gives you another chance to highlight your skills.
We think you need these skills to ace Student Support Administrator
Some tips for your application 🫡
Show Your Passion for Student Support: When writing your application, let us see your enthusiasm for helping students. Share any relevant experiences where you've made a difference in someone's educational journey. We want to know why you care about student support!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Use keywords from the job description to show that you understand what we’re looking for. This will help your application stand out!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see your qualifications and why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Kingston College
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Student Support Administrator role. Familiarise yourself with the responsibilities, especially around providing holistic information and support to students. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is all about engaging with students, be prepared to share examples of how you've successfully interacted with people in previous roles. Highlight your friendly and proactive approach, and think of specific instances where you’ve helped someone or resolved an issue effectively.
✨Demonstrate Your Organisational Skills
As a Student Support Administrator, you'll need strong administration skills. Be ready to discuss how you manage your time and tasks, especially in a busy environment. You might want to mention any tools or methods you use to stay organised and ensure that you meet deadlines.
✨Understand Data Protection Regulations
Since you'll be handling sensitive student information, it's crucial to demonstrate your understanding of data protection regulations. Brush up on relevant policies and be prepared to discuss how you would ensure confidentiality and compliance in your role.
