Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and keep our tech running smoothly across the College Group.
- Company: Join a leading educational institution dedicated to student success and community impact.
- Benefits: Enjoy 27 days of annual leave, wellbeing leave, and a strong pension scheme.
- Why this job: Be part of a dynamic team that values collaboration and innovation in tech support.
- Qualifications: Experience with Microsoft Office, hardware/software installation, and problem-solving skills required.
- Other info: Great opportunities for professional development and a supportive work environment.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Base pay range
This range is provided by Kingston College. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Responsibilities
- Provide 1st line and 2nd line ICT support to all employees and supported clients, addressing day‑to‑day escalations and investigating complex problems or repeat failures.
- Ensure accurate call logging and efficient resolution using the Helpdesk Management System, and liaise with the Senior Support Technician on software or network issues.
- Maintain the smooth and efficient operation of end‑user computer equipment, including desktops, mobile devices, audio‑visual equipment, printers and scanners.
- Install, configure and support client‑based hardware and software within agreed timescales.
- Travel to all South Thames Colleges Group (STCG) sites to provide on‑site support.
Qualifications
- Detailed experience with Microsoft Office, and experience in computer hardware/software installation, audio‑visual technology and printer technology.
- Proficiency in diagnosing issues in a PC/MAC environment and ability to work independently and as part of a team.
- Results‑focused with a positive “can‑do” attitude, excellent problem‑solving skills, and the ability to build credibility with managers and understand business needs.
- Desirable knowledge of network technology such as routers and switches, network topologies and services, and Microsoft Active Directory.
- Professional references, satisfactory DBS check (enhanced), online search and proof of eligibility to work in the UK.
Benefits
- 27 days annual leave plus up to 8 additional days over Christmas/New Year.
- 5 days wellbeing leave.
- Excellent pension scheme with significant employer contributions (Teachers Pensions or Local Government Pension Scheme).
- Subsidised sports facilities, professional development and training.
- Salary sacrifice cycle‑to‑work scheme.
Closing Date
27th October 2025
About the Employer
South Thames Colleges Group (STCG) is made up of Carshalton, Kingston, Merton and South Thames Colleges. Founded in 2017, STCG is one of London’s largest providers of post‑16 education and training, contributing significantly to local communities. Our aim is to put students’ success at the heart of everything we do.
Equal Opportunities
As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Recruitment
Referrals increase your chances of interviewing at Kingston College by 2x. Successful candidates will undergo a thorough due diligence process including enhanced DBS checks, satisfactory references, an online search and proof of eligibility to work in the UK.
#J-18808-Ljbffr
IT Support Technician employer: Kingston College
Contact Detail:
Kingston College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Support Technician role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd handle specific issues like troubleshooting a printer or resolving a software glitch. We want you to show off those problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your customer service skills! As an IT Support Technician, you'll be dealing with various users, so highlight any experience you have in providing excellent support and building rapport with clients.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at South Thames Colleges Group.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Office and any relevant IT support roles. We want to see how your skills match the job description, so don’t be shy about showcasing your technical know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Technician role. Share specific examples of how you've tackled complex problems or provided excellent customer service in the past.
Show Off Your Problem-Solving Skills: In your application, mention instances where you've diagnosed issues in a PC/MAC environment or resolved technical challenges. We love candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Kingston College
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Office, computer hardware/software installation, and audio-visual technology. Be ready to discuss specific examples of how you've diagnosed issues in a PC/MAC environment, as this will show your practical experience.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've successfully resolved complex IT issues or repeat failures. Highlight your approach to troubleshooting and how you maintain a customer-focused service, as this aligns with the role's requirements.
✨Familiarise Yourself with the Company
Research the South Thames Colleges Group and understand their mission and values. Knowing about their commitment to equality and community engagement can help you tailor your responses and demonstrate that you're a good fit for their culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and the technologies used. This not only shows your interest but also helps you gauge if the position aligns with your career goals and working style.