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- Tasks: Join our IT Service Desk team and provide essential technical support.
- Company: Kingston Council, a dynamic and inclusive workplace.
- Benefits: Flexible work options, competitive salary, and professional development opportunities.
- Why this job: Make a real impact in technology while supporting your community.
- Qualifications: TAFE-level IT qualifications or equivalent hands-on experience required.
- Other info: Enjoy a vibrant team culture with excellent career growth potential.
The predicted salary is between 60000 - 84000 £ per year.
Overview
Job Task Analysis – IT Operations
Physical Health Assessment – IT Infrastructure, Security and Service Desk
- Power Up Your Career! Join our IT Service Desk team and drive innovation in Council’s technology!
- Permanent full-time position available
- Walking distance to Cheltenham station with free onsite parking also available
- Hybrid work options – average 2 days working from home (or pro rata)
- Band 4 $72,223 – $76,938 per annum (dependent on experience) plus superannuation
- Location: Cheltenham
About the team
Join a dynamic team of three Senior Service Desk Officers, dedicated to delivering excellence in service to our colleagues and providing mentorship to current junior staff—all within brand new surroundings.
About this opportunity
This role offers the opportunity to be a key member of a dynamic IT Service Desk team, providing essential technical support and ensuring the smooth operation of Council’s IT systems. You will play a vital part in supporting staff, maintaining IT infrastructure, and driving improvements in service delivery and user experience.
What you’ll deliver
- Efficient Incident Management: Provide timely and effective first-level technical support, triage incidents, resolve hardware/software issues, and escalate as necessary to maintain service standards.
- User & Systems Administration: Manage user accounts, devices, and core applications, ensuring smooth onboarding/offboarding and compliance with IT policies and cybersecurity requirements.
- Equipment & Asset Maintenance: Proactively maintain IT and AV equipment, keep accurate asset records, and support the lifecycle management of hardware and software.
- Collaborative Problem Solving: Work closely with team members to resolve issues, support team priorities, and contribute to a positive and productive team environment.
- Continuous Improvement & Knowledge Sharing: Create and update support documentation, deliver training to users, and recommend process improvements to reduce incident volume and enhance IT service delivery.
Your Skills and Experience
- TAFE-level qualifications in Information Technology or similar, or equivalent hands-on experience gained through practical application
- Proven background in IT Service Desk support, with a strong track record of resolving technical issues efficiently.
- Hands-on experience with Microsoft environments, including Active Directory Services, Microsoft Teams, Intune, 365 Administration Centres, TeamViewer, Windows 10/11, and Office 365 applications.
- ITILv4 certification highly regarded
- Excellent team player with a commitment to delivering exceptional customer service in a professional and approachable manner.
The right candidate will be able to demonstrate the City of Kingston’s values of
We make a difference ǀ We show care and respect ǀ We take pride in our work ǀ We are better together
Don’t meet every single requirement for this role? At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application. Previous applicants need not reapply.
How to Apply
This position has been re-advertised, and we will only be considering new applications at this time.
If you are interested in this opportunity, please submit your resume and a cover letter outlining your experience and how it relates to the role. To apply, please click the ‘Apply’ button. All applications must be submitted online through our careers portal. We look forward to hearing from you!
For any inquiries about the position, please contact Wendy Van Zweden, Team Leader IT Service Desk via email wendy.vanzweden@kingston.vic.gov.au
To be considered for this role, applicants must have the legal right to work in Australia.
For any reasonable adjustments or access needs during the application or interview process, please contact the Hiring Manager or email us at peopleandculture@kingston.vic.gov.au
About Kingston
Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.
We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne\’s CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children\’s services, sport and recreation, health, parks and gardens, planning, arts and management.
Why you’ll love working for Kingston
At Kingston Council, we believe in fostering an inclusive workplace where everyone feels valued. We support diversity and encourage applications from persons of all backgrounds. Here are some reasons why you might love working with us:
- Flexible Work Options, including remote and work flexible work hours
- Yearly annual leave loading payment of 17.5% of base salary (excludes casual staff, sessional staff and Senior Officers)
- Learning and development opportunities through professional development programs
- Access to accrued day off every four weeks (Full time employees only)
- Salary Packaging
- Purchase leave options
- Career development opportunities,
- Study/development assistance
- Discounted gym memberships
- 16 weeks paid parental leave for both primary and partner carers
- Employee Assistance Programs (EAP)
- Social club events
For further information visit our website Join our team – City of Kingston
Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation.
We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages.
Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment.
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It Service Desk Officer employer: Kingston City Council
Contact Detail:
Kingston City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Service Desk Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at Kingston Council. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and familiarising yourself with the tools mentioned in the job description. Show us you know your stuff with Microsoft environments and ITIL principles!
✨Tip Number 3
Don’t just wait for the perfect job to pop up—be proactive! Keep an eye on our careers portal and apply as soon as you see something that fits. The early bird gets the worm, right?
✨Tip Number 4
During interviews, highlight your teamwork skills and customer service experience. We value collaboration and a positive attitude, so let us know how you’ve made a difference in past roles!
We think you need these skills to ace It Service Desk Officer
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter for the IT Service Desk Officer role. Highlight your relevant experience and how it aligns with the job description. We want to see your personality shine through while showing us why you're the perfect fit!
Showcase Your Skills: In your resume, emphasise your technical skills, especially those related to Microsoft environments and ITILv4 certification. We’re looking for someone who can hit the ground running, so make it easy for us to see your qualifications at a glance.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easier for us to read. We appreciate clarity and want to quickly understand your experience and skills.
Apply Through Our Website: Don’t forget to submit your application through our careers portal! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Kingston City Council
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft environments and ITILv4 principles. Be ready to discuss your hands-on experience with tools like Active Directory, Microsoft Teams, and Office 365 applications. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific incidents where you triaged problems or collaborated with team members to find solutions. This will demonstrate your ability to work under pressure and contribute positively to a team environment.
✨Emphasise Customer Service
Since this role is all about providing exceptional service, be ready to share experiences where you went above and beyond for users. Highlight your commitment to delivering a professional and approachable service, as this aligns perfectly with the values of the City of Kingston.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, or the council's approach to IT service delivery. This shows your genuine interest in the role and helps you gauge if the company culture is the right fit for you.
