At a Glance
- Tasks: Supervise and support the Information Centre team, delivering top-notch student services.
- Company: Join a vibrant university community focused on inclusion and student success.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Flexible hours with opportunities for growth in a dynamic campus setting.
- Why this job: Make a real difference in students' lives while developing your leadership skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 34007 - 34007 £ per year.
As part of the Information Centre team, this Information Centre Coordinator role supports the Information Centre Leadership team to develop and deliver high quality, innovative student-focused first-line Information Centre support services and oversight of library buildings.
The role provides day-to-day supervision of Information Centre services, staff workloads and library buildings and spaces, whilst contributing to a positive team ethos and delivering agreed service and University objectives. The Information Centre acts as the first point of contact for a variety of student support services across the University, answering with empathy a wide range of student enquiries. The Information Centre Coordinator role also acts as a point of referral for more complex, multi-faceted enquiries taking a proactive approach to supporting members of the team. The role provides support to students who require further generalist advice and guidance, navigating the University’s second line specialist advice services or accessing emergency support.
The Information Centre Coordinator role is also responsible for the day to day supervision of library spaces including opening and closing building as required, managing behaviour and resolving and escalating issues within these spaces. This role is an on-campus position, that requires flexibility to work across all sites as required including some evening and weekends depending on service requirements.
The Person
We are looking for someone who has the ability to proactively supervise and support, direct and coordinate the work of others in a fast-paced customer focused environment. You will have the ability to support colleagues dealing with a large volume of enquiries on a variety of subjects through various channels of communication such as Help Desks, telephones and an enquiry management system. You must have the ability to communicate effectively for a range of audiences. You will have the ability to show a demonstrable commitment to customer service and continuous service improvement and be able to work as part of a team and contribute positively to the team effort.
You will have an understanding of ‘student hub’ type support services (including Information Centre and Library services) and experience of using and supporting colleagues use enquiry management systems. You will show evidence of being IT literate with the ability to develop in-depth end user expertise. You will also have an understanding of mental health ‘first aid’.
Directorate/Function
The Student Services section provides the University’s first- and second-line services for students incorporating the Information Centre, Library and Learning Services, Course & Student Administration, Student Engagement and Student Life, Health and Wellbeing. Services are designed to be accessible and inclusive of all students, to ensure their enquiries are resolved quickly and support is available to enable them to fully engage with and succeed in their studies.
Further information
There are 2 full time permanent positions (37 hrs per week) with a starting salary of £34,007 per annum. Interviews are expected to be held on week beginning 31 August 2026. For informal enquiries, please contact Paolo Zanelli, Head of Information Centre Services.
Bring your true self, expertise, and passion to Kingston where we are continuing to strive to build a university where authentic inclusion and belonging is at its heart. Every one of our staff and students’ identities, backgrounds and diverse experiences makes us who we are - so harness and embrace yours by applying today. We welcome applications from Black, Asian and Minority Ethnic backgrounds, LGBTQ+ communities and those with disabilities.
We are a place-based organisation, proud of our location in Kingston and the civic role we play in our community. Our campuses inspire collaborative, innovative and creative communities. Being present on campus is important to us because it helps us to create a sense of belonging for both our staff and students. Therefore, staff are expected to be on campus for the majority of their working week.
Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required, this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.
Information Centre Coordinator in Stafford employer: Kingston Business School
Kingston University is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and professional development. As a STEM Outreach Adviser, you will have the opportunity to make a meaningful impact by supporting underrepresented groups in accessing higher education, all while enjoying a supportive environment that values collaboration and innovation. With competitive salaries and a commitment to employee growth, Kingston University stands out as a rewarding place to advance your career in education.
StudySmarter Expert Advice🤫
We think this is how you could land Information Centre Coordinator in Stafford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kingston Business School. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kingston Business School before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Information Centre Coordinator in Stafford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kingston Business School:Your cover letter is your chance to shine! Tell us why you want to work at Kingston Business School specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kingston Business School!
How to prepare for a job interview at Kingston Business School
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
