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For Companies At a Glance
- Tasks: Troubleshoot and repair automated systems while delivering top-notch customer service.
- Company: Join a leading engineering firm with over 25 years of expertise in automation.
- Benefits: Competitive salary, company van, overtime pay, and annual bonuses.
- Why this job: Be part of a dynamic team making a real impact in various industries.
- Qualifications: Electrical qualifications and experience in industrial environments required.
- Other info: Enjoy career progression opportunities and a supportive work culture.
The predicted salary is between 28800 - 43200 £ per year.
Covering Midlands Field Based – UK-Wide Specialist Engineering Business
The Company
Our client is a market leader in the design and delivery of automated storage and retrieval systems (ASRS), helping organisations across sectors such as automotive, aerospace, manufacturing, engineering, and logistics to maximise efficiency and space. With over 25 years of proven expertise, they continue to provide cutting‑edge technology and unrivalled customer support across the UK and Ireland.
The Role
We are seeking an experienced Service Technician to join the field engineering team, supporting customers across the Crawley to Basingstoke region. Key responsibilities include:
- Electrical and mechanical fault finding (predominantly electrical).
- Delivering high levels of customer service in line with company standards.
- Clear and professional communication with clients.
- Accurate reporting and completion of documentation / call trackers in a timely manner.
- Working independently while maintaining regular communication with the team.
- Assisting colleagues when required.
- Ensuring PPE is properly maintained and used in accordance with health and safety requirements.
- Adhering to quality and H&S standards at all times.
Requirements
- Recognised electrical / electronic qualifications (NVQ, City & Guilds, BTEC or equivalent).
- Strong industrial background (manufacturing, engineering, production environments).
- Experience with 3-phase motors, 415v systems, and CPU testing.
- Basic mechanical knowledge desirable (e.g. bearings, drives, sprockets – training provided).
Package & Benefits
- Salary: £36,000 starting (with progression opportunities of up to 10%)
- OTE: £50,000+
- Company van (Mercedes – private use allowed), mobile phone, laptop, tools, PPE & uniform provided
- Overtime paid door-to-door (time and a half)
- Annual bonus scheme (c.10%, company performance-based)
- Pension scheme & holiday allowance (details confirmed at offer stage)
- Normal working hours: Monday–Friday, 08:00–16:30
- Participation in a call‑out rota shared across the UK team
Field Service Engineer employer: Kingston Barnes Ltd
Contact Detail:
Kingston Barnes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field and let them know you're on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty! If you can, try to gain some practical experience with electrical and mechanical systems. Whether it's through volunteering or side projects, showing that you can troubleshoot and fix issues will make you stand out.
✨Tip Number 3
Prepare for interviews by brushing up on your communication skills. Practice explaining complex technical concepts in simple terms, as you'll need to deliver high levels of customer service and communicate clearly with clients.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your electrical and mechanical skills, especially any experience with 3-phase motors or CPU testing. We want to see how your background fits with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience aligns with our company values. Keep it professional but let your personality come through!
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your application reflects your ability to communicate effectively. Whether it's through your CV or cover letter, we want to see that you can convey information clearly and professionally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Kingston Barnes Ltd
✨Know Your Tech
Brush up on your electrical and mechanical knowledge, especially around 3-phase motors and CPU testing. Be ready to discuss specific experiences where you've tackled fault finding or repairs, as this will show your hands-on expertise.
✨Customer Service is Key
Since delivering high levels of customer service is crucial, think of examples where you've gone above and beyond for a client. Prepare to share how you communicate clearly and professionally, as this will highlight your fit for the role.
✨Safety First
Familiarise yourself with health and safety standards relevant to field service roles. Be prepared to discuss how you ensure PPE is used correctly and how you adhere to quality standards in your previous positions.
✨Team Player Mindset
Even though the role requires working independently, being a team player is essential. Think of instances where you've assisted colleagues or communicated effectively with your team, and be ready to share these stories during the interview.
