At a Glance
- Tasks: Deliver exceptional customer service and manage service and repair processes for motorcycles.
- Company: Join a successful motorcycle dealership in Abingdon with a passion for bikes.
- Benefits: Enjoy 30 days annual leave, staff discounts, and a contributory pension scheme.
- Other info: Monday-Friday role with opportunities for career growth and development.
- Why this job: Be the key link between customers and the workshop while working in a dynamic environment.
- Qualifications: Customer service experience and a genuine interest in motorcycles are essential.
The predicted salary is between 31500 - 38500 £ per year.
- Service Advisor Franchised Motor Dealership - Abingdon
- Licence
Required: Yes We are currently recruiting for an experienced and customer-focused Service Advisor to join a successful motorcycle dealership in Abingdon.
This is an exciting opportunity for someone with a passion for motorcycles and a strong background in customer service to become an integral part of a busy Aftersales and Service Department.
The Role
As a Service Advisor, you will be responsible for delivering an exceptional customer experience throughout the service and repair process.
You will act as the key link between customers and the workshop, ensuring all work is communicated clearly and efficiently while maintaining the highest standards of customer service.
This is a Monday-Friday role, 42.5 hours per week.
Your responsibilities will include
- Welcoming customers and managing their service and repair requirements
- Booking vehicles into the workshop and managing customer appointments
- Providing customers with clear updates
throughout the repair process - Liaising closely with technicians and the workshop team
- Preparing and providing accurate estimates and invoices
- Processing customer payments
- Managing walk-in customers and enquiries
- Promoting additional aftersales opportunities where appropriate
- Supporting the sale of clothing, merchandise and accessories
- Ensuring parts requirements are met and stock levels are maintained
- Checking deliveries and storing parts correctly
- Pre-picking parts for workshop jobs to ensure a smooth workflow
- Ensuring customer expectations are consistently exceeded
About You
We are looking for a confident and professional Service Advisor who enjoys working with customers and has a genuine passion for motorcycles.
Previous experience within a service, aftersales, automotive or motorcycle environment would be highly advantageous.
Experience working with premium or high-end brands would also be beneficial.
You will ideally have
- Proven customer service experience
- Excellent communication and interpersonal skills
- Strong organisational and administration skills
- The ability to manage multiple priorities in a busy environment
- A professional and customer-focused approach
- Experience working towards targets
- Strong attention to detail
- The ability to work effectively as part of a team
- A genuine interest in motorcycles
- A full UK driving licence
Benefits
- 30 days annual leave, including Bank Holidays
- Additional birthday holiday
- Contributory pension scheme
- Free eyecare vouchers
- Life assurance - 3x base annual salary
- Employee Assistance Programme with 24/7 mental health support
- Access to an online rewards platform offering cashback and discounts
- Service recognition awards
- Free branded uniform for specific roles
- Cycle to Work Scheme £500 colleague referral fee
- Staff discounts on parts, servicing and MOT tests
- Discounts on vehicle and motorcycle
- #J-18808-Ljbffr
Service Advisor in Kingston Bagpuize employer: Kingston Bagpuize
Join a thriving motorcycle dealership in Abingdon, where your passion for motorcycles and commitment to exceptional customer service will be valued. With a supportive work culture that prioritises employee well-being, you can enjoy benefits such as 30 days of annual leave, a contributory pension scheme, and access to mental health support. This role not only offers competitive earnings but also opportunities for personal growth and development within a dynamic team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Kingston Bagpuize
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kingston Bagpuize. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kingston Bagpuize before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Kingston Bagpuize
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kingston Bagpuize:Your cover letter is your chance to shine! Tell us why you want to work at Kingston Bagpuize specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kingston Bagpuize!
How to prepare for a job interview at Kingston Bagpuize
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
