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- Tasks: Support adult education courses and be the go-to person for learner communication.
- Company: Kingston Adult Education, dedicated to empowering learners.
- Benefits: Gain valuable experience in customer service and education while making a difference.
- Other info: Dynamic role with opportunities to engage with diverse learners and stakeholders.
- Why this job: Join a supportive team and help shape the future of adult learners.
- Qualifications: Experience in customer service and educational delivery is essential.
The predicted salary is between 30000 - 40000 £ per year.
You will support funded provision courses at Kingston Adult Education and be a first point of call for learner communication. You will be expected to:
- Provide excellent customer service to service users and members of the public.
- Monitor, follow up, track and liaise with learners and tutors about course attendance.
- Provide information and answer queries from the main phone line and via digital correspondence.
- Cover front line/reception duties, participate in intakes, document checks and enrolment session, class visits and exam invigilation.
- Ensure that all relevant learner information and documentation is recorded and retained following department procedures.
- Use the MIS system according to the role needs and expectations.
You should have considerable experience in customer service or educational delivery, handling confidential data and sensitive information, working with digital tools and systems. You should be a confident communicator with excellent attention to detail and the ability to work to deadlines. You should be able to work successfully with key stakeholders, including colleagues, tutors, learners and members of the public.
Curriculum Support Officer (Adult Education) employer: Kingston Adult Education
Contact Detail:
Kingston Adult Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Curriculum Support Officer (Adult Education)
✨Tip Number 1
Network like a pro! Reach out to people in the education sector, especially those connected to Kingston Adult Education. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your customer service skills! During interviews or networking, share specific examples of how you've provided excellent service. This will demonstrate that you’re the perfect fit for supporting learners and tutors.
✨Tip Number 3
Be proactive! If you see a course or event at Kingston Adult Education that interests you, don’t hesitate to attend. It’s a great way to meet potential colleagues and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you’re serious about joining our team and supporting adult education.
We think you need these skills to ace Curriculum Support Officer (Adult Education)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Curriculum Support Officer role. Highlight your experience in customer service and educational delivery, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since you'll be the first point of contact for learners, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t forget to mention any experience you have with handling queries or providing excellent customer service.
Attention to Detail is Key: We value attention to detail, especially when it comes to handling confidential data and sensitive information. Make sure your application is free from typos and errors, and consider including examples of how you've successfully managed important documentation in the past.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Kingston Adult Education
✨Know Your Stuff
Make sure you understand the role of a Curriculum Support Officer inside out. Familiarise yourself with the responsibilities listed in the job description, especially around customer service and learner communication. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with learners and tutors, be prepared to demonstrate your communication skills. Think of examples from your past experiences where you've successfully handled queries or provided excellent customer service. Practising these scenarios can really help you shine during the interview.
✨Be Detail-Oriented
Attention to detail is key for this position, especially when it comes to handling sensitive information and documentation. During the interview, highlight instances where your attention to detail made a difference in your previous roles. This will reassure the interviewers that you can manage the responsibilities effectively.
✨Prepare Questions
Interviews are a two-way street, so prepare some thoughtful questions to ask at the end. This could be about the team dynamics, how success is measured in the role, or what challenges the department is currently facing. It shows that you're engaged and serious about the opportunity.