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For Companies At a Glance
- Tasks: Engage with customers, drive sales, and maintain records in a dynamic environment.
- Company: Kingspan Water & Energy creates innovative solutions for sustainable buildings across 20 countries.
- Benefits: Enjoy hybrid working, career growth opportunities, health perks, and employee discounts.
- Why this job: Join a supportive team culture focused on personal development and making a positive impact.
- Qualifications: Five GCSEs including English and Maths; customer service experience preferred.
- Other info: Full-time role with flexible hours and ongoing training provided.
The predicted salary is between 30000 - 42000 £ per year.
Are you a driven sales professional with a passion for customer engagement and delivering results? Do you thrive in a fast-paced environment where no two days are the same? We're looking for a Sales Support & Commissioning Coordinator to join our dynamic team and help us grow our customer base across Great Britain and Ireland.
What You Will Be Doing
- Customer Service & Support
- Respond promptly to customer inquiries via phone and email in line with service guidelines.
- Listen effectively to customers, showing empathy and understanding to resolve issues efficiently.
- Achieve high levels of outbound calls/email activity to potential customers with the aim of converting quotations.
- Maintain accurate records of customer interactions and update databases as needed.
- Sales & Business Growth
- Execute outbound sales initiatives to drive revenue from existing and new customers.
- Maintain regular contact with 'low spend' customers to strengthen relationships and increase sales.
- Sell service contracts to existing and potential customers across GB and Ireland.
- Work with external teams to achieve monthly financial and unit targets.
- Operational & Compliance Responsibilities
- Attend and prepare for daily and weekly meetings as required.
- Promote and adhere to company compliance policies and procedures.
- Maintain a strong understanding of company products and services to provide expert guidance to customers.
What we are looking for:
- Five GCSEs (or equivalent), including English and Maths.
- Proven experience in a customer service environment (e.g., call center, helpdesk).
- Previous experience in sales or outbound customer interactions.
Desirable Qualifications & Experience
- Degree-level education.
- Minimum two years in a sales/customer-facing role.
Key Skills & Abilities
- Excellent communication skills (verbal and written) with a professional telephone manner.
- Strong sales ability with a track record of achieving targets.
- Exceptional organizational and time management skills.
- Ability to work both independently and as part of a team.
- Strong problem-solving skills and customer-focused mindset.
- Proficiency in Microsoft Office, especially Excel.
- Ability to work under pressure and adapt to a fast-paced environment.
About Kingspan Light, Air + Water
Kingspan Light, Air + Water is a global division of Kingspan Group, operating in 20 countries. We design, manufacture, and service innovative solutions for daylighting, smoke ventilation, water management, and safe storage. Our mission is to create sustainable, high-performing buildings that prioritize comfort, safety, and environmental responsibility.
Why Kingspan?
- Career Growth: Access to career development programs and internal job opportunities for personal and professional advancement.
- Hybrid working: 3 days a week in the office and 2 days from home.
- Hours: 8.15am - 5pm Monday to Thursday and 8.30am to 4pm on Fridays.
- Training & Development: Ongoing training to enhance your skills and qualifications in your role.
- Mentorship: Receive support and guidance from our teams to help you progress in your career.
- Team Culture: Be part of a collaborative, supportive, and inclusive team environment.
- Health & Wellness Benefits: Discounted gym memberships, eye tests and access to virtual health services.
- Financial Security: Attractive pension plans and life assurance up to four times your salary.
- Employee Perks: Employee discounts, Cycle to Work Scheme, referral bonuses, and more.
Join Us: Apply today to become part of a growing company committed to excellence.
Kingspan is an Equal Opportunities Employer - We do not discriminate on the basis of religion, political opinion, or any other protected characteristic. We are committed to providing equal opportunities for all candidates and selecting the best person for the job.
Sales Support and Commissioning Coordinator employer: Kingspan Water & Energy
Contact Detail:
Kingspan Water & Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support and Commissioning Coordinator
✨Tip Number 1
Familiarise yourself with Kingspan's products and services. Understanding their offerings will not only help you in customer interactions but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves a lot of customer engagement, being articulate and confident on calls can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Kingspan. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare for potential role-play scenarios during the interview. Given the sales and customer service focus of the position, demonstrating your problem-solving skills in real-time can impress the hiring team.
We think you need these skills to ace Sales Support and Commissioning Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use specific examples that demonstrate your ability to engage with customers and achieve sales targets, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer engagement and your sales achievements. Mention how your skills align with the responsibilities outlined in the job description, particularly your communication and problem-solving abilities.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office, especially Excel, as well as your organisational and time management skills. These are crucial for the Sales Support and Commissioning Coordinator position.
Show Enthusiasm for the Company: Research Kingspan Water & Energy and express your enthusiasm for their mission and values in your application. Mention any specific aspects of their products or services that resonate with you, demonstrating your genuine interest in joining their team.
How to prepare for a job interview at Kingspan Water & Energy
✨Showcase Your Customer Service Skills
Since the role involves responding to customer inquiries and resolving issues, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to listen effectively and show empathy.
✨Demonstrate Your Sales Experience
Discuss your previous sales roles and any outbound initiatives you've executed. Be ready to talk about your track record in achieving targets and how you can apply that experience to drive revenue for Kingspan.
✨Familiarise Yourself with Kingspan's Products
Understanding the company's products and services is crucial. Do some research on Kingspan Light, Air + Water and be prepared to discuss how you can provide expert guidance to customers based on that knowledge.
✨Prepare for Team Dynamics
Since teamwork is essential in this role, think of examples where you've successfully collaborated with others. Be ready to discuss how you can contribute to a supportive and inclusive team environment at Kingspan.
