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- Tasks: Provide technical support for advanced sensor technologies and manage customer inquiries.
- Company: Leading company in sustainable solutions with a focus on innovation.
- Benefits: Hybrid work model, career growth opportunities, and a supportive team environment.
- Why this job: Join a mission-driven team and help customers with cutting-edge technology.
- Qualifications: Strong communication skills and 2 years of customer service experience.
- Other info: Exciting opportunity to grow in a dynamic and sustainable industry.
The predicted salary is between 30000 - 42000 £ per year.
A leading company in sustainable solutions is seeking a Technical Customer Service Advisor to join their team. The role involves providing technical support for advanced sensor technologies, managing customer inquiries across various channels, and resolving product issues.
Candidates should have strong communication skills, at least 2 years of experience in customer service, and proficiency in IT systems. The role offers a hybrid work model and opportunities for career growth.
IoT Technical Support Specialist in Portadown employer: Kingspan Water & Energy
Contact Detail:
Kingspan Water & Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IoT Technical Support Specialist in Portadown
✨Tip Number 1
Get to know the company inside out! Research their sustainable solutions and understand their products. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for this role, try role-playing common customer service scenarios with a friend. This will help you feel more confident when handling inquiries during the interview.
✨Tip Number 3
Show off your tech-savviness! Brush up on your IT systems knowledge and be ready to discuss how you've used technology to solve customer issues in the past. This will demonstrate your ability to handle advanced sensor technologies.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about joining our team and ready to take the next step in your career.
We think you need these skills to ace IoT Technical Support Specialist in Portadown
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and technical support. We want to see how your skills align with the role of an IoT Technical Support Specialist, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about sustainable solutions and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love to see your personality come through!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Kingspan Water & Energy
✨Know Your Tech
Brush up on your knowledge of advanced sensor technologies. Be prepared to discuss how these technologies work and how you've used them in previous roles. This will show that you’re not just a customer service pro, but also someone who understands the technical side.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice explaining complex technical issues in simple terms. You might be asked to role-play a customer interaction, so think about how you can convey information clearly and effectively.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've resolved product issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to think critically and act decisively under pressure.
✨Embrace the Hybrid Model
Familiarise yourself with remote working tools and strategies, as this role offers a hybrid work model. Be ready to discuss how you manage your time and stay productive when working from home, as well as how you would maintain communication with the team.
