At a Glance
- Tasks: Deliver outstanding customer service and drive new business opportunities via phone and email.
- Company: Join Kingspan Water & Energy, a leader in sustainable solutions.
- Benefits: Enjoy competitive salary, attractive bonuses, hybrid work, and health perks.
- Other info: Access to career development and mentorship in a collaborative environment.
- Why this job: Make a real impact while growing your career in a supportive team.
- Qualifications: Five GCSEs including English and Maths; strong communication skills required.
The predicted salary is between 26500 - 30000 £ per year.
Location: Hybrid / Newry, UK
Job type: Permanent / Full-time
Sector and subsector: Sales | Customer Service
Annual Fixed salary: £27,594.00
Salary details: + Attractive sales bonus scheme
We are seeking Customer Service Sales Advisors to join our team. This role focuses on delivering outstanding service to both new and existing customers via phone and email. It is essential for ensuring contract renewals are successfully secured and for driving new business opportunities within Kingspan.
At Kingspan Water & Energy, part of the global Kingspan Group PLC, we are committed to driving change in the design and manufacture of sustainable solutions for water and energy storage. We provide industry-leading products for water management, storage, and telematics systems for high-performance buildings and infrastructure. Join a company that values innovation, sustainability, and collaboration. As we continue to grow, new career opportunities are available, both locally and globally.
Why Kingspan?
- Career Growth: Access to career development programs and internal job opportunities for personal and professional advancement.
- Hybrid: 3 days a week in the office and 2 at home after training period.
- Hours: Mon-Thu 8:15am-5:00pm, Fri 8:30am-4:00pm.
- Mentorship: Receive support and guidance from our teams to help you progress in your career.
- Team Culture: Be part of a collaborative, supportive, and inclusive team environment.
- Health & Wellness Benefits: Discounted gym memberships, eye tests and access to virtual health services.
- Financial Security: Attractive pension plans and life assurance up to four times your salary.
- Employee Perks: Employee discounts, Cycle to Work Scheme, referral bonuses, and more.
Key Responsibilities:
- Handle inbound queries from existing customers via telephone and email, providing prompt and effective solutions.
- Resolve customer issues efficiently, ensuring satisfaction within agreed timelines.
- Log site visits and coordinate part orders and deliveries.
- Prepare and present accurate quotes to customers.
- Maintain high accuracy in order processing, including managing credit card transactions.
- Retain commercial contract customers and develop strategies to foster strong, lasting relationships.
- Achieve Key Performance Indicators (KPIs) set by the Service Manager.
- Identify and develop new business opportunities, maintaining a healthy sales pipeline for future growth.
- Track and record sales activities to monitor performance.
- Continuously develop and maintain in-depth knowledge of Kingspan's products and services.
- Provide exceptional, professional service to both internal and external customers.
- Build and nurture strong relationships with key stakeholders, including field engineers.
- Ensure compliance with company procedures and legal requirements.
What we are looking for:
- Five GCSEs (or equivalent), including English and Maths.
- Ideally 1-2 years experience; training provided.
- Call Centre experience desirable.
- Proven ability to meet and exceed KPIs.
- Strong communication skills (both verbal and written).
- Excellent listening skills with the ability to manage information accurately and efficiently.
- Exceptional organizational and planning abilities.
- A positive, confident, and determined approach to work.
- Ability to work independently and as part of a team.
- Ability to work under pressure and manage multiple demands.
- Proficient in IT and computer systems.
Apply today to become part of a growing company committed to excellence. Kingspan is an Equal Opportunities Employer. We do not discriminate on the basis of religion, political opinion, or any other protected characteristic. We are committed to providing equal opportunities for all candidates and selecting the best person for the job.
Customer Service Sales Advisor JBLE1_NI in Newry employer: Kingspan Water & Energy
At Kingspan Water & Energy, we pride ourselves on being an exceptional employer that champions innovation and sustainability in a collaborative and inclusive environment. Our hybrid work model, comprehensive career development programmes, and attractive health and wellness benefits ensure that our employees thrive both personally and professionally. Join us in Newry, where you can make a meaningful impact while enjoying a supportive team culture and numerous employee perks.
Contact Details:
Kingspan Water & Energy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Sales Advisor JBLE1_NI in Newry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kingspan Water & Energy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kingspan Water & Energy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Sales Advisor JBLE1_NI in Newry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kingspan Water & Energy:Your cover letter is your chance to shine! Tell us why you want to work at Kingspan Water & Energy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kingspan Water & Energy!
How to prepare for a job interview at Kingspan Water & Energy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
