At a Glance
- Tasks: Manage customer orders and provide top-notch service throughout the order journey.
- Company: Join Kingspan Water & Energy, a leader in sustainable solutions.
- Benefits: Enjoy competitive pay, health perks, and career development opportunities.
- Other info: Join a supportive team with great growth potential and employee perks.
- Why this job: Be the voice of our customers and make a real difference in their experience.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are recruiting for a Customer Service Executive to join our IRE WW Customer Service team in Newry reporting to the Customer Service Team Leader. This is a customer-focused role responsible for managing the complete customer order journey, from order processing through to delivery, while providing an excellent level of service at all times. The successful candidate will act as a key point of contact for customers, handling enquiries and complaints, processing sales orders and credits, and liaising with internal departments including Sales, After Sales, Production, Transport and Scheduling to ensure customer requirements are met efficiently and professionally.
Key Responsibilities:
- Handle incoming customer calls and enquiries.
- Process sales orders, credits and related administration.
- Manage customer information using internal systems.
- Resolve customer queries and complaints in a timely manner.
- Maintain regular communication with customers throughout the order process.
- Coordinate with internal teams to ensure on-time order fulfilment and delivery.
- Support customer satisfaction initiatives and KPI achievement.
- Assist with outbound customer contact and delivery notifications.
- Communication with merchants.
- Logging and maintaining live quotations.
- Assisting the external sales team.
- Maintaining the sales inbox.
Essential Criteria:
- Proven customer service experience in a fast-paced environment.
- Experience of sales order processing.
- Previous sales experience.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office and Sage.
- Five GCSEs (or equivalent), including English and Maths.
This is an excellent opportunity for a motivated individual who is passionate about delivering outstanding customer service and building strong customer relationships.
About Us:
Kingspan Water & Energy, part of the global Kingspan Group PLC, is committed to driving change in the design and manufacture of sustainable solutions for water and energy storage. We provide industry-leading products for water management, storage, and telematics systems for high-performance buildings and infrastructure. Join a company that values innovation, sustainability, and collaboration.
Why Kingspan?
- Career Growth: Access to career development programs and internal job opportunities for personal and professional advancement.
- Shift pattern: A rotating 3-week shift pattern of week of 36:15 hours (Days), 47:30 hours (Days & Nights) and 36:15 hours (Nights).
- Training & Development: Ongoing training to enhance your skills and qualifications in your role.
- Mentorship: Receive support and guidance to help you progress in your career.
- Team Culture: Be part of a collaborative, supportive, and inclusive team environment.
- Health & Wellness Benefits: Discounted gym memberships, eye tests, and access to virtual health services.
- Financial Security: Attractive pension plans and life assurance up to four times your salary.
- Employee Perks: Employee discounts, Bronze Health insurance, Cycle to Work Scheme, referral bonuses of £1000, and more.
Join Us Apply today to become part of a growing company committed to excellence. Kingspan is an Equal Opportunities Employer. We do not discriminate on the basis of religion, political opinion, or any other protected characteristic. We are committed to providing equal opportunities for all candidates and selecting the best person for the job.
Skills: Order processing and sales administration, Quotation Preparation, Sales Reporting.
Benefits: Group Life Assurance, Pension Fund, Parking, Paid Holidays, Laptop, Performance Bonus.
Customer Service Executive JBLE1_NI in Newry employer: Kingspan Water & Energy
Kingspan Water & Energy is an exceptional employer, offering a dynamic work environment at our Aston Clinton site where sustainability and innovation are at the forefront of our mission. Employees benefit from a strong focus on personal growth, a collaborative culture, and the chance to lead impactful CAPEX projects while ensuring machinery reliability and safety standards. Join us to be part of a purpose-led organization that values your expertise and fosters continuous improvement.
Contact Details:
Kingspan Water & Energy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive JBLE1_NI in Newry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kingspan Water & Energy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kingspan Water & Energy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive JBLE1_NI in Newry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kingspan Water & Energy:Your cover letter is your chance to shine! Tell us why you want to work at Kingspan Water & Energy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kingspan Water & Energy!
How to prepare for a job interview at Kingspan Water & Energy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
