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For Companies At a Glance
- Tasks: Deliver exceptional service and tackle diverse challenges in the field.
- Company: Join Kingspan, a global leader in sustainable building solutions.
- Benefits: Enjoy 24 days annual leave, pension scheme, and company van.
- Other info: Opportunity for career growth in a supportive and innovative team.
- Why this job: Make a real impact while growing your skills in a dynamic environment.
- Qualifications: Relevant experience, clean driving license, and strong troubleshooting skills.
The predicted salary is between 30000 - 39000 £ per year.
Location: On site / Kilkenny, Ireland
Job type: Permanent / Full-time
Sector and subsector: Engineering | General
Annual Salary range: from €35,000.00 to €39,000.00
Are you a skilled, customer-focused professional seeking a rewarding opportunity? We are looking for a Service Engineer to join our team. You will deliver exceptional service, leveraging technical expertise and communication skills to ensure customer satisfaction while adhering to safety standards and company procedures. As a Service Engineer, you will tackle diverse tasks in an environment that values growth. Whether troubleshooting in the field, excelling in customer service, or undergoing advanced training, each day offers new challenges and rewards.
What We Offer
- Annual Leave: 24 days plus public holidays.
- Pension Scheme: 5% company match.
- Life Assurance: 4x your salary.
- Tools Provided: Company van and tablet.
- Working Hours: 8:00 AM - 5:30 PM, Monday to Friday (42 hours/week).
- Lunch Allowance.
- Overtime Rates: Time and a third (Mon-Fri outside regular hours); Time and a half on optional Saturdays.
Key Responsibilities
- Manage tasks using PDA software and provide customers with accurate updates.
- Service a wide range of market leading sewage treatment plants and pump chambers.
- Conduct electrical tests on control units.
- Conduct visual risk assessments and escalate concerns as needed.
- Deliver excellent customer service, discussing service plans and upgrades onsite.
- Perform inventory checks for van and lockup stock.
- Plan efficient travel routes using SATNAV.
- Maintain company vehicles and property in excellent condition.
Essential Criteria
- Relevant experience in a similar role.
- Physically fit for the job (medical assessment may apply).
- Clean driving license.
- Proficiency in IT, including Microsoft Office and PDA software.
- Strong troubleshooting skills in challenging environments.
Desirable Criteria
- Experience in electrical or mechanical engineering.
- Familiarity with the wastewater industry, including sewage systems.
About Kingspan Light, Air + Water
Kingspan Light, Air + Water is a global division of Kingspan Group, operating in 20 countries. We design, manufacture, and service innovative solutions for daylighting, smoke ventilation, water management, and safe storage. Our mission is to create sustainable, high-performing buildings that prioritize comfort, safety, and environmental responsibility. Kingspan is an equal opportunity employer, welcoming candidates from all backgrounds and experiences.
Field Service Engineer employer: Kingspan Water & Energy Ltd
Contact Detail:
Kingspan Water & Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Get to know the company inside out! Research Kingspan's values, products, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills and troubleshooting scenarios. Since you'll be dealing with sewage treatment plants and pump chambers, brush up on your knowledge and be ready to discuss how you'd tackle real-life challenges in the field.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Kingspan. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Field Service Engineer role. We want to see how your skills align with our needs, so don’t be shy about showcasing your technical expertise and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention any specific experiences that relate to the job description.
Show Off Your Troubleshooting Skills: Since the role involves tackling challenges in the field, make sure to include examples of how you've successfully solved problems in previous jobs. We love hearing about your hands-on experience and how you’ve kept customers happy!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Kingspan Water & Energy Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to sewage treatment plants and pump chambers. Be ready to discuss your troubleshooting skills and any relevant experience in electrical or mechanical engineering. This will show that you're not just a people person, but also technically savvy.
✨Customer Service is Key
Since the role focuses heavily on customer satisfaction, prepare examples of how you've delivered excellent service in the past. Think about specific situations where you went above and beyond for a customer, as this will demonstrate your commitment to their needs.
✨Show Off Your Problem-Solving Skills
Be prepared to tackle hypothetical scenarios during the interview. They might ask how you'd handle a malfunctioning piece of equipment or a difficult customer. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Plan Your Journey
Since you'll be managing travel routes using SATNAV, it’s a good idea to show that you’re organised. Arrive at the interview on time and consider discussing how you plan efficient routes in your previous roles. This will reflect your ability to manage time effectively and keep things running smoothly.