At a Glance
- Tasks: Lead a dynamic support team and enhance customer experience across various channels.
- Company: Join Kingspan, a global leader in sustainable building solutions.
- Benefits: Enjoy hybrid working, career development, and health perks.
- Other info: Inclusive culture with opportunities for growth in over 80 countries.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: 4+ years in customer service and proven team leadership experience required.
The predicted salary is between 45000 - 55000 € per year.
We have an exciting opportunity for an experienced and motivated Senior Sensor Support Team Leader to join our growing Kingspan Sensor team. In this key leadership role, you will lead a high-performing support team, delivering an outstanding customer experience across both B2B and retail channels. You will play a vital role in driving service excellence, technical support, and commercial performance.
Kingspan Light, Air + Water is a global division of the Kingspan Group, operating in 20 countries worldwide. We design, manufacture, and service innovative solutions in daylighting, smoke ventilation, and water management. Our mission is simple: to create sustainable, high-performing buildings that prioritise safety, comfort, and environmental responsibility.
What You’ll Be Doing:
- Lead, coach, and develop a high-performing support team
- Drive performance against KPIs, SLAs, and customer satisfaction targets
- Act as the escalation point for complex customer issues and complaints
- Ensure excellent service across phone, email, and digital channels
- Oversee technical support queries and coordinate with engineers and service partners
- Monitor and improve service delivery, including NPS and retention rates
- Produce regular performance reports and insights
- Support sales activity including order processing and lead development
- Build strong relationships with internal teams (Sales, Ops, Credit Control, Product)
- Use customer insights to drive continuous improvement
What We’re Looking For:
Essential:
- 4+ years experience in a customer service environment
- Proven experience leading or supervising a support team (B2B preferred)
- Strong experience managing escalations and service performance
- Excellent communication and stakeholder management skills
- Highly organised with the ability to manage competing priorities
- Strong IT skills (Microsoft Office)
Desirable:
- Experience in sensors, connected devices, or technical products
- CRM or service management system experience
- Experience in a technical support or hybrid support role
- Sales or commercial experience
- Relevant third-level qualification
What You’ll Bring:
- A strong customer-first mindset
- Proven leadership and coaching ability
- Commercial awareness and problem-solving skills
- Ability to thrive in a fast-paced, evolving environment
- Proactive, solutions-focused approach
Why Join Kingspan?
- Opportunity to step into a visible leadership role
- Career Development: Access learning, development, and internal opportunities across 80+ countries
- Hybrid Working: 3 days on-site, 2 days remote (after training period)
- Working Hours: Mon-Thu: 8:15am-5:00pm, Fri: 8:30am-4:00pm
- Support & Mentorship: Grow your career with guidance from experienced teams
- Inclusive Culture: A collaborative, respectful, and values-driven environment
- Health & Wellbeing: Discounted gym membership, eye care, and virtual health services
- Financial Benefits: Competitive pension and life assurance up to four times salary
- Employee Benefits: Cycle to Work scheme, employee discounts, referral bonuses, and more
Equality, Diversity & Inclusion: Kingspan is an equal opportunities employer. We are committed to building a diverse and inclusive workplace and welcome applications from all qualified individuals, regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.
Senior Sensor Support Team Leader in Craigavon employer: Kingspan Water & Energy Ltd
Kingspan Light, Air + Water is an exceptional employer that prioritises employee growth and development within a collaborative and inclusive culture. With opportunities for career advancement across 80+ countries, a hybrid working model, and a strong focus on health and wellbeing, employees are supported in achieving both personal and professional success while contributing to sustainable building solutions.
Contact Detail:
Kingspan Water & Energy Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Sensor Support Team Leader in Craigavon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the lookout for a new role. You never know who might have the inside scoop on opportunities at Kingspan or elsewhere.
✨Tip Number 2
Prepare for interviews by researching Kingspan and understanding their mission and values. Tailor your responses to show how your experience aligns with their focus on customer service excellence and technical support. We want to see that you’re genuinely interested in what we do!
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. This method helps you structure your answers by discussing the Situation, Task, Action, and Result. It’s a great way to showcase your leadership skills and problem-solving abilities in a clear and concise manner.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows that you’re proactive and genuinely interested in the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Sensor Support Team Leader in Craigavon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and customer service achievements to show us you're the right fit for the Senior Sensor Support Team Leader role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this position and how your background aligns with our mission at Kingspan. Share specific examples of how you've driven service excellence and led teams in the past.
Showcase Your Communication Skills:Since excellent communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Kingspan Water & Energy Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of customer service, especially in a B2B context. Brush up on your knowledge of sensors and technical products, as this will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you drove performance against KPIs or resolved complex customer issues. This will demonstrate your capability to lead and develop a high-performing support team.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Be ready to discuss how you manage stakeholder relationships and handle escalations, as these are crucial aspects of the job.
✨Be Solutions-Focused
During the interview, highlight your proactive approach to problem-solving. Share examples of how you've used customer insights to drive improvements in service delivery. This will show that you have a customer-first mindset and can thrive in a fast-paced environment.
