At a Glance
- Tasks: Lead a dynamic customer support team and ensure top-notch service delivery.
- Company: Join Kingspan, a global leader in innovative building solutions.
- Benefits: Enjoy hybrid working, career development, and health perks.
- Other info: Be part of an inclusive culture with growth opportunities across 80+ countries.
- Why this job: Make a real impact by enhancing customer experiences and driving team success.
- Qualifications: 4+ years in customer service and proven leadership skills required.
The predicted salary is between 35000 - 45000 € per year.
We have an exciting opportunity for an experienced and motivated Customer Support Team Leader to join our growing Kingspan Sensor team. In this key management role, you will lead a high-performing support team, delivering an outstanding customer experience across both B2B and retail channels. You will play a vital role in driving service excellence, technical support, and commercial performance.
About Kingspan Light, Air + Water: Kingspan Light, Air + Water is a global division of the Kingspan Group, operating in 20 countries worldwide. We design, manufacture, and service innovative solutions in daylighting, smoke ventilation, and water management. Our mission is simple: to create sustainable, high-performing buildings that prioritise safety, comfort, and environmental responsibility.
What You’ll Be Doing:
- Lead, coach, and develop a high-performing support team
- Drive performance against KPIs, SLAs, and customer satisfaction targets
- Act as the escalation point for complex customer issues and complaints
- Ensure excellent service across phone, email, and digital channels
- Oversee technical support queries and coordinate with engineers and service partners
- Monitor and improve service delivery, including NPS and retention rates
- Produce regular performance reports and insights
- Support sales activity including order processing and lead development
- Build strong relationships with internal teams (Sales, Ops, Credit Control, Product)
- Use customer insights to drive continuous improvement
What We’re Looking For:
Essential:
- 4+ years experience in a customer service environment
- Proven experience leading or supervising a support team (B2B preferred)
- Strong experience managing escalations and service performance
- Excellent communication and stakeholder management skills
- Highly organised with the ability to manage competing priorities
- Strong IT skills (Microsoft Office)
Desirable:
- Experience in sensors, connected devices, or technical products
- CRM or service management system experience
- Experience in a technical support or hybrid support role
- Sales or commercial experience
- Relevant third-level qualification
What You’ll Bring:
- A strong customer-first mindset
- Proven management and coaching ability
- Commercial awareness and problem-solving skills
- Ability to thrive in a fast-paced, evolving environment
- Proactive, solutions-focused approach
Why Join Kingspan?
- Opportunity to step into a visible management role
- Career Development: Access learning, development, and internal opportunities across 80+ countries
- Hybrid Working: 3 days on-site, 2 days remote (after training period)
- Working Hours: Mon-Thu: 8:15am-5:00pm, Fri: 8:30am-4:00pm
- Support & Mentorship: Grow your career with guidance from experienced teams
- Inclusive Culture: A collaborative, respectful, and values-driven environment
- Health & Wellbeing: Discounted gym membership, eye care, and virtual health services
- Financial Benefits: Competitive pension and life assurance up to four times salary
- Employee Benefits: Cycle to Work scheme, employee discounts, referral bonuses, and more
Equality, Diversity & Inclusion: Kingspan is an equal opportunities employer. We are committed to building a diverse and inclusive workplace and welcome applications from all qualified individuals, regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.
Customer Support Team Leader JBLE1_NI in Craigavon employer: Kingspan Water & Energy Ltd
Kingspan is an exceptional employer, offering a dynamic work environment where you can lead a high-performing customer support team dedicated to delivering outstanding service. With a strong focus on career development, hybrid working options, and a commitment to employee wellbeing, you'll thrive in a culture that values collaboration and inclusivity. Join us in our mission to create sustainable buildings while enjoying competitive benefits and opportunities for personal growth across our global operations.
Contact Detail:
Kingspan Water & Energy Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Team Leader JBLE1_NI in Craigavon
✨Tip Number 1
Get to know the company inside out! Research Kingspan's values, products, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about leading a team and managing customer interactions, make sure you can articulate your thoughts clearly and confidently during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former Kingspan employees on LinkedIn. They might share insights about the company culture or even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Kingspan team.
We think you need these skills to ace Customer Support Team Leader JBLE1_NI in Craigavon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and team leadership. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers and internal teams, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to convey information effectively.
Highlight Relevant Experience:Focus on your past experiences that relate directly to the job description. If you’ve managed escalations or driven performance against KPIs, make sure to mention those specific examples. We love seeing how you’ve made an impact in previous roles!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Kingspan Water & Energy Ltd
✨Know Your Customer Support Metrics
Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to customer support. Be ready to discuss how you've driven performance in previous roles, as this will show your understanding of what it takes to lead a high-performing team.
✨Showcase Your Leadership Style
Prepare examples that highlight your management and coaching abilities. Think about specific situations where you’ve successfully led a team through challenges or improved customer satisfaction. This will demonstrate your capability to inspire and develop others.
✨Be Ready for Technical Questions
Since the role involves overseeing technical support queries, brush up on any relevant technical knowledge related to sensors or connected devices. Being able to discuss these topics confidently will set you apart from other candidates.
✨Emphasise Your Customer-First Mindset
Prepare to share stories that illustrate your commitment to customer service excellence. Highlight instances where you’ve gone above and beyond to resolve issues or improve customer experiences, as this aligns perfectly with the company’s mission.
