At a Glance
- Tasks: Deliver outstanding customer service and support sales via phone and email.
- Company: Join Kingspan Water & Energy, a leader in sustainable solutions.
- Benefits: Enjoy competitive salary, attractive bonuses, and hybrid work options.
- Other info: Access to career development, mentorship, and employee perks like gym discounts.
- Why this job: Make a real impact while developing your career in a global company.
- Qualifications: Five GCSEs including English and Maths; call centre experience is a plus.
The predicted salary is between 30000 - 40000 € per year.
We are seeking Customer Service Sales Advisors to join our team. This role focuses on delivering outstanding service to both new and existing customers via phone and email. At Kingspan Water & Energy, part of the global Kingspan Group PLC, we are committed to driving change in the design and manufacture of sustainable solutions for water and energy storage. We provide industry-leading products for water management, storage, and telematics systems for high-performance buildings and infrastructure.
As we continue to grow, new career opportunities are available, both locally and globally.
- Career Growth: Access to career development programs and internal job opportunities in 80+ countries for personal and professional advancement.
- Hybrid: 3 days a week in the office and 2 at home after training period.
- Hours: Mon-Thu 8:15am-5:00pm, Fri 8:30am-4:00pm.
- Mentorship: Receive support and guidance from our teams to help you progress in your career.
- Employee Perks: Employee discounts, Cycle to Work Scheme, referral bonuses, and more.
Responsibilities include:
- Handle inbound queries from existing customers via telephone and email, providing prompt and effective solutions.
- Maintain high accuracy in order processing, including managing credit card transactions.
- Retain commercial contract customers and develop strategies to foster strong, lasting relationships.
- Achieve Key Performance Indicators (KPIs) set by the Service Manager.
- Identify and develop new business opportunities, maintaining a healthy sales pipeline for future growth.
- Track and record sales activities to monitor performance.
- Continuously develop and maintain in-depth knowledge of Kingspan's products and services.
- Provide exceptional, professional service to both internal and external customers.
- Build and nurture strong relationships with key stakeholders, including field engineers.
- Ensure compliance with company procedures and legal requirements.
What we are looking for:
- Five GCSEs (or equivalent), including English and Maths.
- Ideally 1-2 years experience; training provided.
- Call Centre experience desirable.
- Proven ability to meet and exceed KPIs.
- Exceptional organizational and planning abilities.
- Proficient in IT and computer systems.
Customer service/sales advisor - Full time in Craigavon employer: Kingspan Water & Energy Ltd
At Kingspan Water & Energy, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters personal and professional growth. With access to career development programmes and opportunities across 80+ countries, our hybrid working model promotes a healthy work-life balance while our attractive benefits, including a sales bonus scheme, pension plans, and employee perks, ensure that our team feels valued and supported. Join us in Portadown, where you can contribute to sustainable solutions while enjoying a collaborative environment that prioritises mentorship and employee well-being.
Contact Detail:
Kingspan Water & Energy Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer service/sales advisor - Full time in Craigavon
✨Tip Number 1
Get to know the company inside out! Research Kingspan Water & Energy, their products, and their values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock calls or role-plays with a friend. Focus on handling customer queries and showcasing your problem-solving skills, just like you would in the job.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer service/sales advisor - Full time in Craigavon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Sales Advisor role. Highlight any relevant experience you have in customer service or sales, and don’t forget to mention your ability to meet KPIs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Kingspan Water & Energy and how your skills align with our mission of sustainable solutions.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your strong written skills. Keep it clear, concise, and professional – just like you would when dealing with customers!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our company!
How to prepare for a job interview at Kingspan Water & Energy Ltd
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Kingspan's products and services. Familiarise yourself with their commitment to sustainability and how they impact water and energy storage. This will show your genuine interest in the company and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your ability to maintain high accuracy in order processing and how you've built strong relationships with customers. This is crucial for a role focused on delivering outstanding service.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practice responding to common customer queries or complaints. This will not only demonstrate your communication skills but also your ability to think on your feet and provide effective solutions.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, career development opportunities, and the KPIs you'll be expected to meet. This shows that you're serious about the role and eager to contribute to the company's success.
