At a Glance
- Tasks: Deliver outstanding customer service via phone and email while managing sales opportunities.
- Company: Join Kingspan Water & Energy, a leader in sustainable solutions.
- Benefits: Enjoy competitive salary, attractive bonuses, and hybrid work options.
- Other info: Access career development programs and mentorship for personal growth.
- Why this job: Make a real impact in a growing company focused on sustainability.
- Qualifications: Five GCSEs including English and Maths; call centre experience is a plus.
The predicted salary is between 30000 - 40000 € per year.
We are seeking Customer Service Sales Advisors to join our team. This role focuses on delivering outstanding service to both new and existing customers via phone and email. At Kingspan Water & Energy, part of the global Kingspan Group PLC, we are committed to driving change in the design and manufacture of sustainable solutions for water and energy storage. We provide industry-leading products for water management, storage, and telematics systems for high-performance buildings and infrastructure.
As we continue to grow, new career opportunities are available, both locally and globally.
- Career Growth: Access to career development programs and internal job opportunities in 80+ countries for personal and professional advancement.
- Hybrid: 3 days a week in the office and 2 at home after training period.
- Hours: Mon-Thu 8:15am-5:00pm, Fri 8:30am-4:00pm.
- Mentorship: Receive support and guidance from our teams to help you progress in your career.
- Employee Perks: Employee discounts, Cycle to Work Scheme, referral bonuses, and more.
Responsibilities include:
- Handle inbound queries from existing customers via telephone and email, providing prompt and effective solutions.
- Maintain high accuracy in order processing, including managing credit card transactions.
- Retain commercial contract customers and develop strategies to foster strong, lasting relationships.
- Achieve Key Performance Indicators (KPIs) set by the Service Manager.
- Identify and develop new business opportunities, maintaining a healthy sales pipeline for future growth.
- Track and record sales activities to monitor performance.
- Continuously develop and maintain in-depth knowledge of Kingspan's products and services.
- Provide exceptional, professional service to both internal and external customers.
- Build and nurture strong relationships with key stakeholders, including field engineers.
- Ensure compliance with company procedures and legal requirements.
What we are looking for:
- Five GCSEs (or equivalent), including English and Maths.
- Ideally 1-2 years experience; training provided.
- Call Centre experience desirable.
- Proven ability to meet and exceed KPIs.
- Exceptional organizational and planning abilities.
- Proficient in IT and computer systems.
Customer Service Assistant - Sales & Promotions in Craigavon employer: Kingspan Water & Energy Ltd
At Kingspan Water & Energy, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters personal and professional growth. With access to career development programmes and opportunities across 80+ countries, our hybrid working model promotes a healthy work-life balance while our attractive benefits, including a sales bonus scheme, pension plans, and employee perks, ensure that our team feels valued and supported in their roles. Join us in making a meaningful impact in the sustainable solutions sector, where your contributions will help drive change in water and energy management.
Contact Detail:
Kingspan Water & Energy Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Sales & Promotions in Craigavon
✨Tip Number 1
Get to know the company! Research Kingspan Water & Energy and understand their products and values. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of customer interaction, try role-playing common customer service scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Kingspan team.
We think you need these skills to ace Customer Service Assistant - Sales & Promotions in Craigavon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Assistant role. Highlight any relevant experience in sales and customer service, and don’t forget to mention your ability to meet KPIs – that’s a biggie for us!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you can contribute to Kingspan Water & Energy. Be sure to mention why you’re excited about this hybrid role.
Showcase Your Skills:In your application, make sure to highlight your organisational skills and proficiency with IT systems. We love candidates who can demonstrate their ability to manage multiple tasks while providing exceptional service.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Kingspan Water & Energy Ltd
✨Know Your Stuff
Make sure you have a solid understanding of Kingspan's products and services. Familiarise yourself with their sustainable solutions for water and energy storage, as this will show your genuine interest in the company and its mission.
✨Practice Makes Perfect
Rehearse common customer service scenarios that might come up during the interview. Think about how you would handle difficult customers or tricky situations, and be ready to share specific examples from your past experiences.
✨Show Off Your Skills
Highlight your organisational and planning abilities. Be prepared to discuss how you've met or exceeded KPIs in previous roles, as this is crucial for the Customer Service Sales Advisor position.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. This could include inquiries about career development opportunities or how the team collaborates in a hybrid work environment. It shows you're engaged and thinking about your future with the company.
