At a Glance
- Tasks: Deliver outstanding customer service and support sales via phone and email.
- Company: Join Kingspan Water & Energy, a leader in sustainable solutions.
- Benefits: Attractive salary, bonus scheme, hybrid work, and employee perks.
- Other info: Access to global career opportunities and mentorship for personal growth.
- Why this job: Make a real impact while developing your career in a dynamic environment.
- Qualifications: Five GCSEs including English and Maths; call centre experience is a plus.
The predicted salary is between 30000 - 40000 € per year.
We are seeking Customer Service Sales Advisors to join our team. This role focuses on delivering outstanding service to both new and existing customers via phone and email.
At Kingspan Water & Energy, part of the global Kingspan Group PLC, we are committed to driving change in the design and manufacture of sustainable solutions for water and energy storage. We provide industry-leading products for water management, storage, and telematics systems for high-performance buildings and infrastructure. As we continue to grow, new career opportunities are available, both locally and globally.
Career Growth: Access to career development programs and internal job opportunities in 80+ countries for personal and professional advancement.
Hybrid: 3 days a week in the office and 2 at home after training period.
Hours: Mon-Thu 8:15am-5:00pm, Fri 8:30am-4:00pm.
Mentorship: Receive support and guidance from our teams to help you progress in your career.
Employee Perks: Employee discounts, Cycle to Work Scheme, referral bonuses, and more.
- Handle inbound queries from existing customers via telephone and email, providing prompt and effective solutions.
- Maintain high accuracy in order processing, including managing credit card transactions.
- Retain commercial contract customers and develop strategies to foster strong, lasting relationships.
- Achieve Key Performance Indicators (KPIs) set by the Service Manager.
- Identify and develop new business opportunities, maintaining a healthy sales pipeline for future growth.
- Track and record sales activities to monitor performance.
- Continuously develop and maintain in-depth knowledge of Kingspan's products and services.
- Provide exceptional, professional service to both internal and external customers.
- Build and nurture strong relationships with key stakeholders, including field engineers.
- Ensure compliance with company procedures and legal requirements.
What we are looking for:
- Five GCSEs (or equivalent), including English and Maths.
- Ideally 12 years experience training provided.
- Call Centre experience desirable.
- Proven ability to meet and exceed KPIs.
- Exceptional organizational and planning abilities.
- Proficient in IT and computer systems.
Customer Service Advisor - Sales - Hybrid… in Craigavon employer: Kingspan Water & Energy Ltd
At Kingspan Water & Energy, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters personal and professional growth. With access to career development programmes and opportunities across 80+ countries, our hybrid working model allows for flexibility while maintaining a strong team spirit. Employees enjoy a range of benefits including attractive pension plans, health services, and various employee perks, making us a rewarding place to build your career in the sustainable solutions sector.
Contact Detail:
Kingspan Water & Energy Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Sales - Hybrid… in Craigavon
✨Tip Number 1
Get to know the company inside out! Research Kingspan Water & Energy and understand their products and values. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common customer scenarios with friends or family. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Kingspan team and ready to contribute to their mission.
We think you need these skills to ace Customer Service Advisor - Sales - Hybrid… in Craigavon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Sales Advisor role. Highlight any relevant experience you have in customer service and sales, and don’t forget to mention your ability to meet KPIs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Kingspan Water & Energy and how your skills align with their mission of sustainable solutions.
Showcase Your Communication Skills:Since this role involves a lot of communication with customers, make sure your application reflects your strong verbal and written communication skills. Use clear and concise language throughout your application.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Kingspan Water & Energy Ltd
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Kingspan's products and services. Familiarise yourself with their commitment to sustainability and how they impact water and energy storage. This will show your genuine interest in the company and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or successfully resolved a challenging situation. This will demonstrate your ability to deliver outstanding service, which is crucial for the role.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might need to handle a mock customer query. Practice responding to common customer issues over the phone or via email. This will help you showcase your communication skills and problem-solving abilities in real-time.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, career development opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
