At a Glance
- Tasks: Deliver outstanding service to customers via phone and email while managing sales opportunities.
- Company: Join Kingspan Water & Energy, a leader in sustainable solutions for water and energy.
- Benefits: Enjoy competitive salary, attractive bonuses, hybrid work, and career development programs.
- Other info: Access to mentorship, employee perks, and global career opportunities.
- Why this job: Make a real impact in a growing company committed to sustainability and innovation.
- Qualifications: Five GCSEs including English and Maths; call centre experience is a plus.
The predicted salary is between 30000 - 40000 € per year.
We are seeking Customer Service Sales Advisors to join our team. This role focuses on delivering outstanding service to both new and existing customers via phone and email. At Kingspan Water & Energy, part of the global Kingspan Group PLC, we are committed to driving change in the design and manufacture of sustainable solutions for water and energy storage. We provide industry-leading products for water management, storage, and telematics systems for high-performance buildings and infrastructure.
As we continue to grow, new career opportunities are available, both locally and globally.
- Career Growth: Access to career development programs and internal job opportunities in 80+ countries for personal and professional advancement.
- Hybrid: 3 days a week in the office and 2 at home after training period.
- Hours: Mon-Thu 8:15am-5:00pm, Fri 8:30am-4:00pm.
- Mentorship: Receive support and guidance from our teams to help you progress in your career.
- Employee Perks: Employee discounts, Cycle to Work Scheme, referral bonuses, and more.
Responsibilities include:
- Handle inbound queries from existing customers via telephone and email, providing prompt and effective solutions.
- Maintain high accuracy in order processing, including managing credit card transactions.
- Retain commercial contract customers and develop strategies to foster strong, lasting relationships.
- Achieve Key Performance Indicators (KPIs) set by the Service Manager.
- Identify and develop new business opportunities, maintaining a healthy sales pipeline for future growth.
- Track and record sales activities to monitor performance.
- Continuously develop and maintain in-depth knowledge of Kingspan's products and services.
- Provide exceptional, professional service to both internal and external customers.
- Build and nurture strong relationships with key stakeholders, including field engineers.
- Ensure compliance with company procedures and legal requirements.
What we are looking for:
- Five GCSEs (or equivalent), including English and Maths.
- Ideally 1-2 years experience (training provided).
- Call Centre experience desirable.
- Proven ability to meet and exceed KPIs.
- Exceptional organizational and planning abilities.
- Proficient in IT and computer systems.
Customer Service Advisor - Sales and Service (Permanent) in Craigavon employer: Kingspan Water & Energy Ltd
At Kingspan Water & Energy, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters personal and professional growth. With access to career development programmes and opportunities across 80+ countries, our hybrid working model promotes a healthy work-life balance while our comprehensive benefits package, including attractive pension plans and employee perks, ensures financial security and well-being for all staff. Join us in Portadown, where you can make a meaningful impact in the sustainable solutions sector while enjoying a supportive and collaborative environment.
Contact Detail:
Kingspan Water & Energy Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Sales and Service (Permanent) in Craigavon
✨Tip Number 1
Get to know the company inside out! Research Kingspan Water & Energy and understand their products and values. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing with a friend or family member. This will help you feel more confident when handling queries and building relationships.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Kingspan team!
We think you need these skills to ace Customer Service Advisor - Sales and Service (Permanent) in Craigavon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Sales Advisor role. Highlight any relevant experience in sales or customer service, and don’t forget to mention your ability to meet KPIs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering outstanding service and how your background makes you a great fit for Kingspan Water & Energy.
Showcase Your Communication Skills:Since this role involves handling queries via phone and email, make sure your application demonstrates your strong communication skills. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Kingspan Water & Energy Ltd
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Kingspan's products and services. Familiarise yourself with their commitment to sustainability and how they impact water and energy storage. This will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about situations where you resolved issues or built strong relationships with customers. This is crucial for a Customer Service Sales Advisor role, so be ready to share these stories!
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practice handling common customer queries or complaints. This will not only demonstrate your problem-solving skills but also your ability to communicate effectively under pressure, which is key for this position.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, career development opportunities, or how success is measured in the role. This shows that you're serious about your future with the company and helps you gauge if it's the right fit for you.
