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- Tasks: Provide top-notch customer service and technical support in a dynamic team environment.
- Company: Join Kingspan, a diverse and inclusive company committed to excellence.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Make a real difference by helping customers solve their issues and ensuring satisfaction.
- Qualifications: GCSEs and experience in customer service or sales; tech-savvy skills are a plus.
- Other info: Exciting career path with a focus on compliance and professionalism.
The predicted salary is between 30000 - 42000 £ per year.
About the Role
Reporting directly to the After Sales and Technical Support Supervisor, this is a full-time permanent role based at our head office in Portadown. The successful applicant will work as part of a small but pro-active team, ensuring always the best possible service is provided to our customer base. Whilst also being first line of contact for all aftersales and technical customer service enquiries.
Key Responsibilities
- Answer incoming calls in a timely manner.
- Acknowledging the customer’s issues and reassuring them of a solution.
- Ensuring customer contact is maintained and regular updates are provided.
- Liaise with other departments ensuring we maintain high standards of quality service
- Work closely with the production site’s and the transport department to ensure the timely despatch of orders and or collection/returns.
- Liase with engineers, sub-contractors to ensure KPI’s for resolution are met.
- Complete daily/weekly reports.
- Logging calls and taking ownership of full end to end aftersales process
- Resolve problems to customer’s satisfaction within agreed timelines (KPI’s), effectively and efficiently.
- Develop and maintain a full knowledge of client products and services.
- To maintain and update customer database with accurate information.
- Provide a high-quality professional service to internal & external customers.
- To ensure procedures and compliance requirements are adhered to.
- Providing on-going support to team members and management.
- To achieve KPI Targets as set by the Customer Service Manager / Line manager
- Maintain and promote a compliance culture throughout the organisation to ensure the highest levels of integrity, honesty, and professionalism.
- Promote the highest possible standards of health, safety, environmental, quality and product compliance, ensuring that compliance is an integral part of the business and our requirements and procedures.
What We’re Looking For
- Minimum 5 GCSEs (Grade C or above); a third-level qualification (Degree, HND, HNC) is a plus.
- At least 2 years’ experience in sales or customer service, including sales order processing and complaint handling.
- Experience with systems like Infor LN, CRM, ERP, and ticketing platforms.
- Strong customer focus with excellent attention to detail.
- Proven track record at delivering results in a timely and professional manner.
- Background in tier one technical support or aftersales position
- Excellent verbal and written communication skills.
- Ability to manage time effectively and maintain professionalism under pressure.
- Fluency in a second European language (preferably French and/or Spanish) is desirable.
Apply Today:We invite you to apply for this exciting role and join Kingspan, where we celebrate diversity and encourage candidates from all backgrounds to apply.
Kingspan is an equal opportunity employer.
Skills: Customer Service, Sales, aftersales
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Customer Service Executive – Aftersales & Technical support employer: Kingspan Water & Energy Ltd
Contact Detail:
Kingspan Water & Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive – Aftersales & Technical support
✨Tip Number 1
Get to know the company inside out! Research Kingspan's values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Kingspan and ready to take that next step in your career.
We think you need these skills to ace Customer Service Executive – Aftersales & Technical support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Executive role. Highlight your experience in sales and customer service, especially any technical support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent verbal and written skills. We love clear and concise language that gets straight to the point!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Kingspan Water & Energy Ltd
✨Know Your Stuff
Make sure you have a solid understanding of the company's products and services. Brush up on any technical details that might come up during the interview, especially if you're applying for a role in aftersales and technical support.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved complaints. Highlight your ability to maintain professionalism under pressure and how you ensure customer satisfaction.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Acknowledge the interviewer's questions and respond thoughtfully. This will show that you can effectively communicate and understand customer needs, which is crucial for a Customer Service Executive.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play scenarios where you might need to handle a customer complaint or technical issue. Practise these situations beforehand so you can showcase your problem-solving skills and ability to reassure customers.
