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For Companies At a Glance
- Tasks: Engage with customers, resolve inquiries, and drive sales through proactive outreach.
- Company: Kingspan Water & Energy creates innovative solutions for sustainable building performance.
- Benefits: Enjoy hybrid working, career growth opportunities, and health perks like gym discounts.
- Why this job: Join a dynamic team focused on customer engagement and personal development in a fast-paced environment.
- Qualifications: Five GCSEs including English and Maths; experience in customer service and sales preferred.
- Other info: Be part of a supportive culture with ongoing training and mentorship.
The predicted salary is between 28800 - 42000 £ per year.
Are you a driven sales professional with a passion for customer engagement and delivering results? Do you thrive in a fast-paced environment where no two days are the same? We are looking for a Sales Support & Commissioning Coordinator to join our dynamic team and help us grow our customer base across Great Britain and Ireland.
What You Will Be Doing
- Customer Service & Support
- Respond promptly to customer inquiries via phone and email in line with service guidelines.
- Listen effectively to customers, showing empathy and understanding to resolve issues efficiently.
- Achieve high levels of outbound calls/email activity to potential customers with the aim of converting quotations.
- Maintain accurate records of customer interactions and update databases as needed.
- Sales & Business Growth
- Execute outbound sales initiatives to drive revenue from existing and new customers.
- Maintain regular contact with 'low spend' customers to strengthen relationships and increase sales.
- Sell service contracts to existing and potential customers across GB and Ireland.
- Work with external teams to achieve monthly financial and unit targets.
- Operational & Compliance Responsibilities
- Attend and prepare for daily and weekly meetings as required.
- Promote and adhere to company compliance policies and procedures.
- Maintain a strong understanding of company products and services to provide expert guidance to customers.
What we are looking for:
- Five GCSEs (or equivalent), including English and Maths.
- Proven experience in a customer service environment (e.g., call center, helpdesk).
- Previous experience in sales or outbound customer interactions.
- Desirable Qualifications & Experience
- Degree-level education.
- Minimum two years in a sales/customer-facing role.
Key Skills & Abilities
- Excellent communication skills (verbal and written) with a professional telephone manner.
- Strong sales ability with a track record of achieving targets.
- Exceptional organizational and time management skills.
- Ability to work both independently and as part of a team.
- Strong problem-solving skills and customer-focused mindset.
- Proficiency in Microsoft Office, especially Excel.
- Ability to work under pressure and adapt to a fast-paced environment.
About Kingspan Light, Air + Water
Kingspan Light, Air + Water is a global division of Kingspan Group, operating in 20 countries. We design, manufacture, and service innovative solutions for daylighting, smoke ventilation, water management, and safe storage. Our mission is to create sustainable, high-performing buildings that prioritize comfort, safety, and environmental responsibility.
Why Kingspan?
- Career Growth: Access to career development programs and internal job opportunities for personal and professional advancement.
- Hybrid working: 3 days a week in the office and 2 days from home.
- Hours: 8.15am - 5pm Monday to Thursday and 8.30am to 4pm on Fridays.
- Training & Development: Ongoing training to enhance your skills and qualifications in your role.
- Mentorship: Receive support and guidance from our teams to help you progress in your career.
- Team Culture: Be part of a collaborative, supportive, and inclusive team environment.
- Health & Wellness Benefits: Discounted gym memberships, eye tests and access to virtual health services.
- Financial Security: Attractive pension plans and life assurance up to four times your salary.
- Employee Perks: Employee discounts, Cycle to Work Scheme, referral bonuses, and more.
Join Us
Apply today to become part of a growing company committed to excellence. Kingspan is an Equal Opportunities Employer - We do not discriminate on the basis of religion, political opinion, or any other protected characteristic. We are committed to providing equal opportunities for all candidates and selecting the best person for the job.
Sales Support and Commissioning Coordinator employer: Kingspan Water & Energy
Contact Detail:
Kingspan Water & Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support and Commissioning Coordinator
✨Tip Number 1
Familiarise yourself with Kingspan's products and services. Understanding their offerings will not only help you in customer interactions but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves responding to customer inquiries, being articulate and confident on calls can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Kingspan. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare for potential role-play scenarios during the interview. Being able to demonstrate your problem-solving skills and customer engagement techniques in real-time can significantly boost your chances of landing the job.
We think you need these skills to ace Sales Support and Commissioning Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use specific examples that demonstrate your ability to engage with customers and achieve sales targets, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer engagement and sales. Mention how your skills align with the responsibilities outlined in the job description, such as responding to inquiries and executing outbound sales initiatives.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects strong verbal and written skills. Use clear and professional language throughout your CV and cover letter.
Highlight Relevant Qualifications: Mention your GCSEs and any other qualifications that meet or exceed the requirements. If you have experience in a similar role, be sure to detail it, especially if it involved sales or customer interactions.
How to prepare for a job interview at Kingspan Water & Energy
✨Showcase Your Customer Service Skills
Since the role involves responding to customer inquiries, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you effectively resolved issues or improved customer satisfaction.
✨Demonstrate Sales Acumen
The position requires a strong sales ability. Be ready to share your past sales achievements and how you approached outbound sales initiatives. Use metrics to illustrate your success in converting leads into customers.
✨Familiarise Yourself with Kingspan's Products
Understanding the company's products and services is crucial. Research Kingspan Water & Energy and be prepared to discuss how their offerings align with customer needs. This shows your commitment and interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Prepare scenarios from your past experiences where you successfully navigated challenges, particularly in a fast-paced environment.
