Sales Support and Commissioning Coordinator

Overview

Sales Support and Commissioning Coordinator role to join our dynamic team and help grow our customer base across Great Britain and Ireland.

Responsibilities

• Respond promptly to customer inquiries via phone and email in line with service guidelines.
• Listen effectively to customers, showing empathy and understanding to resolve issues efficiently.
• Achieve high levels of outbound calls/email activity to potential customers with the aim of converting quotations.
• Maintain accurate records of customer interactions and update databases as needed.
• Execute outbound sales initiatives to drive revenue from existing and new customers.
• Maintain regular contact with low spend customers to strengthen relationships and increase sales.
• Sell service contracts to existing and potential customers across GB and Ireland.
• Work with external teams to achieve monthly financial and unit targets.
• Attend and prepare for daily and weekly meetings as required.
• Promote and adhere to company compliance policies and procedures.
• Maintain a strong understanding of company products and services to provide expert guidance to customers.

What We Are Looking For

• Five GCSEs (or equivalent), including English and Maths.
• Proven experience in a customer service environment (e.g., call center, helpdesk).
• Previous experience in sales or outbound customer interactions.

Desirable Qualifications & Experience

• Degree-level education.
• Minimum two years in a sales/customer-facing role.

Key Skills & Abilities

• Excellent communication skills (verbal and written) with a professional telephone manner.
• Strong sales ability with a track record of achieving targets.
• Exceptional organizational and time management skills.
• Ability to work both independently and as part of a team.
• Strong problem-solving skills and customer-focused mindset.
• Proficiency in Microsoft Office, especially Excel.
• Ability to work under pressure and adapt to a fast-paced environment.

About Kingspan Light, Air + Water

Kingspan Light, Air + Water is a global division of Kingspan Group, operating in 20 countries. We design, manufacture, and service innovative solutions for daylighting, smoke ventilation, water management, and safe storage. Our mission is to create sustainable, high-performing buildings that prioritize comfort, safety, and environmental responsibility.

Why Kingspan?

• Career Growth: Access to career development programs and internal job opportunities for personal and professional advancement.
• Hybrid working: 3 days a week in the office and 2 days from home
• Hours: 8.15am – 5pm Monday to Thursday and 8.30am to 4pm on Fridays.
• Training & Development: Ongoing training to enhance your skills and qualifications in your role.
• Mentorship: Receive support and guidance from our teams to help you progress in your career.
• Team Culture: Be part of a collaborative, supportive, and inclusive team environment.
• Health & Wellness Benefits: Discounted gym memberships, eye tests and access to virtual health services.
• Financial Security: Attractive pension plans and life assurance up to four times your salary.
• Employee Perks: Employee discounts, Cycle to Work Scheme, referral bonuses, and more.

Join Us

Apply today to become part of a growing company committed to excellence.

Kingspan is an Equal Opportunities Employer We do not discriminate on the basis of religion, political opinion, or any other protected characteristic. We are committed to providing equal opportunities for all candidates and selecting the best person for the job.