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- Tasks: Assist customers via phone, live chat, and email while driving sales and building relationships.
- Company: Join Kingspan Water & Energy, a leader in sustainable solutions.
- Benefits: Enjoy hybrid working, career growth, and health perks like gym discounts.
- Why this job: Be at the heart of customer experience and make a real impact.
- Qualifications: Five GCSEs including English and Maths; two years in a customer-facing role.
- Other info: Collaborative team culture with ongoing training and mentorship opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Join our fast-paced and growing Ecommerce business unit where customer experience and sales success go hand in hand. We are looking for a motivated Sales & Customer Service Advisor to help drive sales, build strong customer relationships, and deliver exceptional service day in, day out. As a Sales & Customer Service Advisor, you will be at the heart of our business, assisting customers via phone, live chat, and email. You will handle sales enquiries, process orders across multiple channels (including B2B), provide bespoke quotations, and liaise closely with both customers and suppliers to ensure smooth deliveries.
Key Responsibilities:
- Respond promptly and professionally to customer sales enquiries across our product ranges
- Process and manage customer orders, including B2B transactions
- Provide tailored quotations and proforma invoices, following up to drive sales
- Verify sales order acknowledgements and coordinate with suppliers for accuracy
- Liaise with customers to ensure timely and smooth delivery of orders
- Provide technical product information with support from internal teams and manufacturing partners
- Deliver exceptional customer service to support strong customer loyalty and repeat business
- Work collaboratively to meet team sales targets and business objectives
- Assist with sales administration and other projects as needed
What We Are Looking For:
- Five GCSEs (or equivalent), including English and Maths
- Minimum two years in a sales/customer-facing role (e.g., call center, helpdesk)
- Strong communication skills, with a customer-first attitude
- Ability to manage multiple communication channels (phone, email, live chat) effectively
- Attention to detail and strong organisational skills
Key Skills & Abilities:
- Excellent communication skills (verbal and written) with a professional telephone manner
- Strong sales ability with a track record of achieving targets
- Exceptional organisational and time management skills
- Ability to work both independently and as part of a team
- Strong problem-solving skills and customer-focused mindset
- Proficiency in Microsoft Office, especially Excel
- Ability to work under pressure and adapt to a fast-paced environment
About Us:
Kingspan Water & Energy, part of the global Kingspan Group PLC, is committed to driving change in the design and manufacture of sustainable solutions for water and energy storage. We provide industry-leading products for water management, storage, and telematics systems for high-performance buildings and infrastructure. Join a company that values innovation, sustainability, and collaboration. As we continue to grow, new career opportunities are available, both locally and globally.
Why Kingspan?
- Career Growth: Access to career development programs and internal job opportunities for personal and professional advancement
- Hybrid working Hours: 8.30am to 5pm Monday to Friday
- Training & Development: Ongoing training to enhance your skills and qualifications in your role
- Mentorship: Receive support and guidance from our teams to help you progress in your career
- Team Culture: Be part of a collaborative, supportive, and inclusive team environment
- Health & Wellness Benefits: Discounted gym memberships, eye tests and access to virtual health services
- Financial Security: Attractive pension plans and life assurance up to four times your salary
- Employee Perks: Employee discounts, Cycle to Work Scheme, referral bonuses, and more
Join Us. Apply today to become part of a growing company committed to excellence. Kingspan is an Equal Opportunities Employer - We do not discriminate on the basis of religion, political opinion, or any other protected characteristic. We are committed to providing equal opportunities for all candidates and selecting the best person for the job.
Customer Service Advisor in Minehead employer: Kingspan Water and Energy
Contact Detail:
Kingspan Water and Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Minehead
✨Tip Number 1
Get to know the company inside out! Research Kingspan Water & Energy, their products, and their values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries via phone, live chat, and email, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your sales skills! Prepare examples of how you've successfully driven sales in previous roles. Highlight your achievements and how you built strong customer relationships to boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Kingspan.
We think you need these skills to ace Customer Service Advisor in Minehead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your sales experience and customer service skills, as these are key to what we’re looking for!
Show Off Your Communication Skills: Since you'll be dealing with customers via phone, email, and live chat, it’s important to demonstrate your strong communication skills in your application. Use clear and professional language to showcase your ability!
Highlight Your Organisational Skills: We love candidates who can juggle multiple tasks! Mention any experiences where you’ve successfully managed orders or handled various customer enquiries at once. This will show us you can thrive in our fast-paced environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Kingspan Water and Energy
✨Know the Company Inside Out
Before your interview, take some time to research Kingspan Water & Energy. Understand their products, values, and recent developments in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service or resolved a challenging situation. Highlight your ability to manage multiple communication channels and how you’ve built strong customer relationships in previous roles.
✨Practice Common Interview Questions
Anticipate questions related to sales and customer service, such as how you handle difficult customers or meet sales targets. Practising your responses will help you articulate your thoughts clearly and confidently during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the role, team dynamics, and growth opportunities within Kingspan. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s success.
