At a Glance
- Tasks: Be the go-to person for customer queries and ensure top-notch service delivery.
- Company: Join Kingspan, a leader in innovation and sustainability in the data centre sector.
- Benefits: Exciting career growth, collaborative environment, and the chance to make a real impact.
- Other info: Work with a dynamic team and contribute to sustainable infrastructure solutions.
- Why this job: Dive into a fast-paced role where your customer service skills shine.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 27000 - 33000 £ per year.
Kingspan Light, Air + Water is committed to driving innovation and sustainability across the data centre sector.
As we expand our presence in this fast-growing market, we are seeking a
Data Center Customer Service Executive to become a key member of our team.
This is an exciting opportunity for a customer-focused professional who enjoys building relationships, solving problems and working in a fast-paced environment.
You will act as the primary point of contact for customers, ensuring a high level of service while coordinating with operational, engineering and logistics teams to deliver outstanding customer experiences.
Key Responsibilities
- Customer Service & Account Support
- Act as the first point of contact for customer enquiries, requests, incidents and escalations.
- Build and maintain strong customer relationships through professional communication and service delivery.
- Manage customer requests and ensure they are resolved within agreed service levels.
- Provide regular updates and communications to customers regarding incidents, requests and maintenance activities.
- Incident & Service Management
- Manage service tickets from creation through to resolution.
- Coordinate with internal technical teams to investigate and resolve customer issues.
- Escalate critical matters where necessary while maintaining effective stakeholder communication.
- Ensure all customer interactions and support activities are accurately recorded.
- Operational Coordination
- Coordinate customer access requirements and visitor management procedures.
- Support Remote Hands and Smart Hands service requests.
- Assist with service provisioning, equipment deliveries, rack installations and decommissioning activities.
- Support change management communications and customer notifications.
- Reporting & Performance
- Monitor performance against customer SLAs and contractual commitments.
- Produce service reports and operational updates.
- Identify trends and opportunities for continuous improvement.
- Support customer review meetings and service governance activities.
- Compliance & Security
- Follow all data centre security procedures and access control requirements.
- Support compliance with relevant standards including ISO 27001, SOC and PCI-DSS.
- Maintain confidentiality of customer and business information at all times.
About You
Essential Skills & Experience
- Previous experience in a customer service, service desk, customer support or customer-facing role.
- Excellent verbal and written communication skills.
- Strong organisational and administrative skills.
- Ability to manage multiple priorities and work effectively under pressure.
- Strong relationship-building and stakeholder management skills.
- High attention to detail and problem-solving capability.
- Proficiency in Microsoft Office applications, particularly Excel.
Desirable Skills & Experience
- Experience within a data centre, IT infrastructure, telecoms or technical services environment.
- Understanding of service management processes and ticketing systems.
- Knowledge of data centre infrastructure including power, cooling and networking environments.
- Experience using Power BI, MS Project or similar reporting tools.
- German, French or Nordic language skills.
- Sales or customer-facing commercial experience.
Qualifications
- Degree or higher-level qualification in a technical, engineering, business or project management discipline is desirable.
Why Join Kingspan?
- Opportunity to work within a rapidly growing global market.
- Be part of an innovative and industry-leading organisation.
- Collaborate with experienced professionals across engineering, operations and commercial teams.
- Career development opportunities within a global business.
- Support the delivery of sustainable solutions for critical infrastructure projects.
If you are passionate about customer service, thrive in a dynamic environment and are interested in the future of data centre infrastructure, we'd love to hear from you.
Apply today and join Kingspan Light, Air & Water as we help shape the future of data centres worldwide.
#INDLP
Data Centre Customer Service Executive in Havant employer: Kingspan Water and Energy
At Kingspan Light, Air + Water, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. As a Service Scheduling Co-Ordinator, you'll benefit from career development programs, hybrid working arrangements, and a supportive team environment, all while contributing to our mission of creating sustainable buildings. With attractive health and wellness benefits, financial security, and numerous employee perks, joining us means becoming part of a company that truly values its people and invests in their growth.
StudySmarter Expert Advice🤫
We think this is how you could land Data Centre Customer Service Executive in Havant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kingspan Water and Energy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kingspan Water and Energy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Data Centre Customer Service Executive in Havant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kingspan Water and Energy:Your cover letter is your chance to shine! Tell us why you want to work at Kingspan Water and Energy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kingspan Water and Energy!
How to prepare for a job interview at Kingspan Water and Energy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
