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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage customer queries via phone, email, and web.
- Company: Join Kingspan Water & Energy, a leader in sustainable solutions.
- Benefits: Enjoy hybrid working, career growth opportunities, and health & wellness perks.
- Why this job: Make a real impact in a supportive team while developing your skills.
- Qualifications: 5 GCSEs including English & Maths, plus 2 years in customer service.
- Other info: Collaborative culture with ongoing training and mentorship for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a proactive, detail-oriented Customer Service Executive to join our dynamic Kingspan Sensor team. In this role, you will deliver exceptional customer service aimed at boosting satisfaction, loyalty, and retention. You will work towards achieving departmental KPIs while embodying and promoting our core Company Values.
About the Role
- Provide outstanding service to our Kingspan Sensor customer base.
- Efficiently manage all customer contact via phone, email, and web.
- Handle customer queries via phone, email, and web efficiently.
- Support external sales teams with processing and administration.
- Manage customer complaints and drive improvements in satisfaction scores.
- Collaborate with internal teams including Credit Control, Sales, and Product Development.
- Promote compliance, health & safety, and company values across all activities.
What We're Looking For
- Minimum 5 GCSEs (including English & Maths) or equivalent.
- At least 2 years' experience in a formal customer service environment.
- Strong communication skills, attention to detail, and ability to work under pressure.
- Excellent IT skills (MS Office essential).
- Sales experience (minimum 1 year) is required; supervisory experience is desirable.
About Us: Kingspan Water & Energy
At Kingspan Water & Energy, part of the global Kingspan Group PLC, we are committed to driving change in the design and manufacture of sustainable solutions for water and energy storage. We provide industry-leading products for water management, storage, and telematics systems for high-performance buildings and infrastructure. Join a company that values innovation, sustainability, and collaboration.
Why Kingspan?
- Career Growth: Access to career development programs and internal job opportunities for personal and professional advancement in 80+ countries.
- Hybrid working: 3 days a week onsite and 2 days from home.
- Hours: 8.15am to 5pm Monday to Thursday and 8.30am - 4pm on Fridays.
- Training & Development: Ongoing training to enhance your skills and qualifications in your role and opportunity to develop your HR career with a global leader.
- Mentorship: Receive support and guidance from our teams to help you progress in your career.
- Team Culture: Be part of a collaborative, supportive, and inclusive team environment.
- Health & Wellness Benefits: Discounted gym memberships, eye tests and access to virtual health services.
- Financial Security: Attractive pension plans and life assurance up to four times your salary.
- Employee Perks: Employee discounts, Cycle to Work Scheme, referral bonuses, and more.
Join Us
Apply today to become part of a growing company committed to excellence. Kingspan is an Equal Opportunities Employer - We do not discriminate on the basis of religion, political opinion, or any other protected characteristic. We are committed to providing equal opportunities for all candidates and selecting the best person for the job.
Customer Service Executive in Craigavon employer: Kingspan Water and Energy
Contact Detail:
Kingspan Water and Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Craigavon
✨Tip Number 1
Get to know the company inside out! Research Kingspan's values and recent projects. This way, you can tailor your conversations during interviews to show how you align with their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and complaints in real-time.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even referrals that might just land you the job.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Executive in Craigavon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Executive role. Highlight your relevant experience, especially in customer service and sales, and don’t forget to showcase those strong communication skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and how you embody our core values. Be sure to mention any specific achievements that demonstrate your ability to hit KPIs.
Showcase Your IT Skills: Since excellent IT skills are essential, make sure to mention your proficiency with MS Office and any other relevant software. If you have experience with customer management systems, definitely include that too!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Kingspan Water and Energy
✨Know the Company Inside Out
Before your interview, take some time to research Kingspan Water & Energy. Understand their products, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved complaints or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Team Collaboration
Since the role involves working with various internal teams, be ready to discuss how you've successfully collaborated with others in previous roles. Share examples of how you’ve supported sales teams or worked with different departments to achieve common goals.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the company’s success.
