At a Glance
- Tasks: Deliver exceptional customer service and support throughout the customer journey.
- Company: Join Kingspan, a global leader in innovative building solutions.
- Benefits: Enjoy hybrid working, career growth, and health & wellness perks.
- Other info: Be part of a supportive team culture with great career progression opportunities.
- Why this job: Make a real impact by helping customers and building lasting relationships.
- Qualifications: GCSEs in English and Maths, plus customer service experience.
The predicted salary is between 25200 - 30800 £ per year.
We are currently seeking a Customer Service Advisor to join our Safe Storage Business Unit based in Portadown. This is an excellent opportunity for a customer-focused professional who enjoys building relationships, solving problems, and delivering an exceptional customer experience.
The Role
As a Customer Service Advisor, you will be the first point of contact for customers across Great Britain, providing professional support throughout the customer journey. From responding to enquiries and preparing quotations to processing orders and coordinating deliveries, you will play a vital role in ensuring customers receive a first-class service. Working closely with Sales, Production, Transport, Scheduling and Service teams, you will help ensure customer requirements are met accurately and efficiently while building strong and lasting customer relationships.
Key Responsibilities
- Deliver outstanding customer service through telephone and email support.
- Prepare and issue accurate customer quotations and follow up on opportunities.
- Process customer orders and manage them through to successful delivery.
- Keep customers informed with timely updates on quotations, orders and deliveries.
- Resolve customer queries and issues in a professional and proactive manner.
- Liaise with internal departments to ensure customer requirements are fulfilled efficiently.
- Maintain accurate customer records and order information using internal systems.
- Develop a strong understanding of Kingspan products and services to provide effective support and advice.
- Support continuous improvement initiatives and contribute positively to team objectives.
- Ensure compliance with company policies, procedures, quality standards, and health and safety requirements.
About You
Essential Criteria
- Five GCSEs (or equivalent), including English and Maths.
- Previous experience in a customer service environment handling customer calls and enquiries.
- Experience of sales order processing.
- Excellent communication skills, both verbal and written.
- Strong organisational skills and attention to detail.
- Ability to prioritise workload and work effectively under pressure.
- Excellent IT skills, including Microsoft Office and Excel.
- Ability to work independently and collaboratively within a team.
- A proactive, professional, and customer-focused approach.
Desirable Criteria
- Previous experience in a sales or aftersales environment.
- Experience working within a customer-facing or sales support role.
- Degree-level qualification.
- Experience using ERP or business management systems.
About Kingspan Light, Air + Water
Kingspan Light, Air + Water is a global division of the Kingspan Group, operating across 20 countries worldwide. We design, manufacture and service innovative solutions across water management, daylighting, smoke ventilation and environmental technologies. Our purpose is to create sustainable, high-performance buildings that improve safety, efficiency and environmental responsibility.
Why Kingspan?
- Career Growth: Access to career development programs and internal job opportunities for personal and professional advancement.
- Hybrid: 3 days a week in the office and 2 at home after training period.
- Hours: Mon-Thu 8:15am-5:00pm, Fri 8:30am-4:00pm.
- Mentorship: Receive support and guidance from our teams to help you progress in your career.
- Team Culture: Be part of a collaborative, supportive, and inclusive team environment.
- Health & Wellness Benefits: Discounted gym memberships, eye tests and access to virtual health services.
- Financial Security: Attractive pension plans and life assurance up to four times your salary.
- Employee Perks: Employee discounts, Cycle to Work Scheme, referral bonuses, and more.
Join a business that invests in its people, values innovation, and offers genuine opportunities for career progression. Kingspan is an Equal Opportunities Employer - We do not discriminate on the basis of religion, political opinion, or any other protected characteristic. We are committed to providing equal opportunities for all candidates and selecting the best person for the job.
Customer Service Advisor in Craigavon employer: Kingspan Water and Energy
At Kingspan Light, Air + Water, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. As a Service Scheduling Co-Ordinator, you'll benefit from career development programs, hybrid working arrangements, and a supportive team environment, all while contributing to our mission of creating sustainable buildings. With attractive health and wellness benefits, financial security, and numerous employee perks, joining us means becoming part of a company that truly values its people and invests in their growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Craigavon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kingspan Water and Energy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kingspan Water and Energy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Craigavon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kingspan Water and Energy:Your cover letter is your chance to shine! Tell us why you want to work at Kingspan Water and Energy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kingspan Water and Energy!
How to prepare for a job interview at Kingspan Water and Energy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
