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- Tasks: Configure and customise Microsoft Dynamics 365 to meet real business needs and drive exciting projects.
- Company: Join Kingspan Insulation, a leader in high-performance insulation with a global presence.
- Benefits: Enjoy 25 days annual leave, competitive salary, remote work flexibility, and a contributory pension scheme.
- Why this job: Make a real impact in a collaborative environment focused on better buildings for a better world.
- Qualifications: Higher-level education, CRM experience, and strong technical skills in Microsoft Dynamics and programming.
- Other info: Flexible working, occasional travel, and excellent career growth opportunities await you.
The predicted salary is between 36000 - 60000 £ per year.
Join our team as a Microsoft Dynamics 365 Specialist and play a key role in supporting, optimising, and continuously developing our divisional system. You’ll collaborate with business units and cross‑functional IT to drive efficiency and innovation. This role offers flexibility with remote working, occasional travel to our global sites, and infrequent visits to our Pembridge HQ. A valid driving licence is essential.
Responsibilities
- Configure and customise Microsoft Dynamics 365 CRM to fit real business needs.
- Drive exciting projects including upgrades, integrations, and migrations.
- Partner with marketing, sales, and customer service teams to shape solutions.
- Translate business requirements into smart system enhancements.
- Collaborate with developers and vendors to deliver technical solutions.
- Share expert advice on CRM capabilities and best practices.
- Automate processes and reduce manual work through clever CRM integrations.
- Deliver training and create user‑friendly guides to boost adoption.
- Be the go‑to person for CRM queries and troubleshooting.
- Monitor system health, data integrity, and performance for peak efficiency.
- Innovate with Copilot by creating prompts, templates, and use cases across Outlook, Teams, Excel, and Dynamics 365.
- Ensure smooth change management and testing processes.
- Manage data loading and integration tasks with precision.
- Balance development projects with BAU activities seamlessly.
- Optimise licence usage and support governance of application licences.
- Work closely with third‑party suppliers to resolve escalated issues and deliver enhancements.
Qualifications
- Higher‑level education and relevant technical qualifications.
- Certifications such as Prince2 and ITIL are a plus.
- Experience in a manufacturing environment within sales, marketing, customer support, or IT.
- Ability to thrive in challenging and demanding customer environments.
- Background in 2nd line support or as a CRM superuser.
- Strong skills in Microsoft Dynamics CRM or other CRM systems in a technical capacity.
- Hands‑on experience with Microsoft 365 Copilot.
- Technical know‑how in SQL, SSRS, and programming languages (C#, JavaScript, HTML, XML).
- Familiarity with data transfer tools like TIBCO Scribe.
- Solid understanding of change management, master data, and testing processes.
- Basic configuration knowledge and strong analytical skills to solve complex problems.
Benefits
- 25‑day annual leave plus bank holidays.
- Competitive salary range.
- Flexibility to work from home.
- Contributory pension scheme.
- Life assurance.
- Employee Assistance Programme.
- Cycle to work scheme.
- Discounted health care.
We are entrepreneurial, collaborative, and we stand behind a common cause – better buildings for a better world. Kingspan Insulation is a leading manufacturer of high‑performance rigid insulation within the construction industry and has 188 sites worldwide. Do you have the skills we are looking for? If so, click apply now to be considered as our Microsoft D365 Functional Analyst.
Microsoft Dynamics 365 Functional Analyst employer: Kingspan Insulation
Contact Detail:
Kingspan Insulation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft Dynamics 365 Functional Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Microsoft Dynamics 365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with Microsoft Dynamics 365. This can be a great conversation starter during interviews and shows you’re proactive.
✨Tip Number 3
Prepare for the interview by researching Kingspan Insulation and their projects. Tailor your answers to show how your skills can help them optimise their CRM systems and drive efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Microsoft Dynamics 365 Functional Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Microsoft Dynamics 365 Functional Analyst. Highlight your experience with CRM systems, especially Dynamics 365, and any relevant projects you've worked on that showcase your skills in configuration and customisation.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background in sales, marketing, or customer support makes you a perfect fit. Don’t forget to mention your technical know-how and any certifications you hold.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex problems in previous roles. Whether it's through clever CRM integrations or managing data loading tasks, we want to see how you can bring efficiency and innovation to our team.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Kingspan Insulation
✨Know Your Dynamics
Make sure you brush up on your Microsoft Dynamics 365 knowledge. Understand its functionalities and how it can be tailored to meet business needs. Be ready to discuss specific examples of how you've configured or customised CRM systems in the past.
✨Showcase Your Collaboration Skills
This role involves working closely with various teams, so highlight your experience in cross-functional collaboration. Prepare examples of how you've partnered with marketing, sales, or customer service teams to drive efficiency and innovation.
✨Demonstrate Problem-Solving Abilities
Be prepared to tackle hypothetical scenarios during the interview. Think about complex problems you've solved in previous roles, especially related to CRM systems. Show how your analytical skills and technical know-how helped you find effective solutions.
✨Prepare for Technical Questions
Expect questions about SQL, SSRS, and programming languages like C# or JavaScript. Brush up on these topics and be ready to discuss your hands-on experience. If you've worked with data transfer tools like TIBCO Scribe, make sure to mention that too!
