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- Tasks: Provide expert technical advice in the HVAC industry and support customers with high-quality service.
- Company: Join Kingspan Insulation, a leader in sustainable building solutions.
- Benefits: Enjoy 25 days annual leave, competitive salary, and a contributory pension scheme.
- Other info: Collaborative environment with opportunities for professional growth and development.
- Why this job: Make a real impact in the construction industry while working with innovative products.
- Qualifications: Experience in HVAC and strong customer service skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
We’re looking for a motivated individual with solid experience in the HVAC industry and a basic understanding of building practices to join our Kingspan Technical Insulation team in Basildon, Essex. You’ll bring excellent customer service skills and a high level of attention to detail, ensuring every task is completed to the highest standard for all customers. As the Senior Technical Advisor you will be responsible for providing technical advice to customers, as well as to both internal and external Kingspan employees, working 39 hours per week Monday - Friday.
Responsibilities Of Our Senior Technical Advisor
- Responds to all requests for technical advice received, via various media (telephone/ email). This includes providing in-depth knowledge on a selected product / range.
- Ensures best practice advice is given at all times, in line with industry and company guidelines.
- Produce heat transfer and associated calculations, for pipework and ductwork insulation according to industry standards.
- Providing a further understanding of the calculations standards and methods to customers.
- Review product literature updates from the Marketing department.
- Attend industry events for Kingspan such as Working Group / trade shows / conferences.
- On occasions, attend customer meetings with Area Sales Managers / Business Development Managers.
- Is aware of, and pays attention to, Key Performance Indicators.
- Contribute to the development of technical solutions by sharing information and reporting issues to the Line Manager.
- Play a significant role in product testing, certifications and reviewing product literature.
What we are looking for in our Senior Technical Advisor
- Experience in the HVAC industry.
- Construction discipline, with a basic understanding of building practices.
- Excellent customer service skills, with an ability to set and adhere to customer service goals.
- IT proficient, with a technical bias.
- Excellent telephone manner.
- Excellent time management skills, being highly efficient and well organised.
- High attention to detail at all times.
- Demonstrates the ability to interpret and apply mathematical formulas relevant to HVAC industry calculations.
Whilst not essential, the following would be of benefit
- Hold a degree in physics, mechanical engineering, maths, engineering, or a similar subject.
- Understanding of building physics.
- Presentation skills.
What we can offer you
- 25-days annual leave plus bank holidays
- Competitive Salary
- Contributory pension scheme
- Profit related bonus
- 4x Salary life assurance
- Employee Assistance Programme
- Cycle to work scheme
- Discounted health care
Why join Kingspan Insulation?
We are entrepreneurial, collaborative, and we stand behind a common cause - better buildings for a better world. Kingspan Insulation are a leading manufacturer of high-performance rigid insulation within the construction industry and have sites worldwide.
Senior Technical Advisor in Basildon employer: Kingspan Insulation
Contact Detail:
Kingspan Insulation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Advisor in Basildon
✨Tip Number 1
Network like a pro! Reach out to your connections in the HVAC industry and let them know you're on the lookout for opportunities. Attend industry events, trade shows, or even local meetups to make new contacts. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for those interviews! Research Kingspan and their products thoroughly so you can speak confidently about how your experience aligns with their needs. Practice common interview questions and think of examples that showcase your customer service skills and attention to detail.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation and reinforce your interest in joining the Kingspan team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about wanting to be part of the Kingspan family. So, get your application in and let’s make it happen!
We think you need these skills to ace Senior Technical Advisor in Basildon
Some tips for your application 🫡
Show Off Your HVAC Experience: Make sure to highlight your solid experience in the HVAC industry. We want to see how your background aligns with the role, so don’t hold back on sharing specific projects or achievements that showcase your expertise.
Customer Service is Key: Since excellent customer service skills are a must, give examples of how you've gone above and beyond for customers in the past. We love seeing candidates who can demonstrate their ability to meet and exceed customer expectations.
Attention to Detail Matters: We’re all about high standards here at Kingspan, so make sure your application reflects that. Double-check for any typos or errors, and ensure your responses are clear and concise. This shows us you have the attention to detail we’re looking for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Kingspan Insulation
✨Know Your HVAC Stuff
Make sure you brush up on your HVAC knowledge before the interview. Be ready to discuss specific products and industry standards, as well as any recent developments in the field. This will show that you're not just familiar with the basics but also engaged with the latest trends.
✨Customer Service is Key
Since this role involves providing technical advice to customers, think of examples from your past experiences where you delivered excellent customer service. Prepare to share how you handled challenging situations and ensured customer satisfaction, as this will highlight your skills in this area.
✨Get Comfortable with Calculations
As a Senior Technical Advisor, you'll need to produce heat transfer calculations and understand mathematical formulas relevant to HVAC. Brush up on these calculations and be prepared to explain your thought process during the interview. It’s a great way to demonstrate your technical proficiency.
✨Show Your Team Spirit
This role requires collaboration with both internal and external teams. Think about times when you worked effectively with others, whether in meetings or at industry events. Highlighting your teamwork skills will show that you can contribute positively to the Kingspan culture.