At a Glance
- Tasks: Support cybersecurity operations and investigate security events in a dynamic environment.
- Company: Join Kingspan Data Solutions, a global leader in data centre infrastructure.
- Benefits: Enjoy competitive salary, career development, and a collaborative team culture.
- Other info: Flexible hybrid work model with opportunities for continuous learning and growth.
- Why this job: Kickstart your cybersecurity career while making a real impact on global projects.
- Qualifications: Experience in IT support and a passion for cybersecurity is essential.
The predicted salary is between 63000 - 77000 £ per year.
Kingspan Data Solutions is a global leader in mission‑critical data centre infrastructure, delivering innovative solutions that support the performance, efficiency, and scalability of today's high-performing data centres. As one of the fastest-growing divisions within Kingspan Group plc, we operate across Europe, the Americas, the Middle East, and Asia‑Pacific.
We are looking for a Cyber Helpdesk Analyst to join our Cyber Security team, supporting the day‑to‑day security operations of a growing global business. Acting as the first line of escalation for cybersecurity‑related issues, you will work closely with both the IT Helpdesk and Cyber Security teams to investigate security events, support vulnerability management activities, and help maintain a secure technology environment.
This position can be based in Hull, UK or Dublin, Ireland.
Key Responsibilities- Act as the first point of escalation for cybersecurity‑related helpdesk tickets and service requests
- Review, analyse, and triage suspected phishing emails and user‑reported security concerns
- Assess website access requests and perform website security evaluations
- Investigate and respond to cybersecurity alerts generated by SOC analysts and security monitoring platforms
- Support vulnerability management activities, including vulnerability assessment, prioritisation, and remediation tracking
- Assist with the administration and maintenance of cybersecurity tools and platforms
- Help maintain cybersecurity policies, procedures, and supporting documentation
- Work closely with IT teams to resolve security issues and improve overall security posture
- Support security awareness initiatives and promote cybersecurity best practices across the business
- Previous experience in an IT Helpdesk, Technical Support, Service Desk, or Cyber Security Support role
- Strong attention to detail and ability to investigate and analyse technical issues
- Experience reviewing and responding to phishing‑related security events
- Understanding of vulnerability management principles and vulnerability scoring methodologies such as CVSS
- Familiarity with vulnerability management platforms such as Qualys or similar solutions
- Experience with web filtering or secure web gateway technologies such as Cisco Umbrella
- Understanding of endpoint detection and response (EDR) tools such as CrowdStrike or similar platforms
- Solid understanding of networking fundamentals, including IP addressing, VLANs, and subnets
- Strong communication and stakeholder management skills
- Ability to prioritise workload and manage multiple tasks in a fast‑paced environment
- Exposure to Security Operations Centre (SOC) environments
- Experience working within cyber security, risk, or governance teams
- Relevant certifications such as Security+, SC-900, or equivalent
- Experience supporting enterprise security tooling and monitoring platforms
Permanent and full-time employees enjoy a competitive salary, career development opportunities, and the chance to work within a growing global organisation supporting critical infrastructure projects worldwide. At Kingspan Data Solutions, you will join a collaborative and forward‑thinking team where continuous learning, innovation, and professional growth are actively encouraged.
Cyber Helpdesk Analyst employer: Kingspan Data Solutions
At Kingspan Data Solutions, we pride ourselves on being an excellent employer, offering a dynamic work environment in Hull, UK or Dublin, Ireland. Our commitment to innovation and sustainability fosters a collaborative culture where employees are encouraged to grow professionally through continuous learning and career development opportunities. Join us to be part of a forward-thinking team that supports critical infrastructure projects worldwide, making a meaningful impact in the cybersecurity landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Cyber Helpdesk Analyst
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Kingspan Data Solutions, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Kingspan Data Solutions
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Kingspan Data Solutions. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Cyber Helpdesk Analyst
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Kingspan Data Solutions insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Kingspan Data Solutions that you’re committed to staying ahead in the game.
How to prepare for a job interview at Kingspan Data Solutions
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Kingspan Data Solutions to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Kingspan Data Solutions.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
