Medical Receptionist (Care Navigator) in Ashford

Kingsnorth Medical Practice is looking for a friendly, motivated, responsible, conscientious and reliable person to join the reception team. There will be the opportunity for overtime. Kingsnorth Medical Practice is located in a semi-rural location. We are a close-knit sociable team with 4 Partners, 8 Salaried GPs, 3 Nurses, 3 HCAs, Reception Team, Administration Team and a Pharmacy Technician.

Main duties of the job:

• Care Navigation
• Dealing with patients at the reception desk
• Responding to requests from patients, the team and outside agencies
• Registration of new patients
• Completion of opening and closing procedures for the Practice

Job responsibilities:

• Responsible for carrying out a wide range of duties.
• Be a front-line advocate for Kingsnorth Medical Practice.
• Assist patients to make the best use of the services provided within the Practice.
• Work in Partnership with the whole Primary Health Care Team (PHCT) ensuring excellent communication.

Responsibilities:

• At the start of the day entering the building and disabling the burglar alarm.
• Ensuring that the telephones are switched to day-service and that all equipment is operational.
• Make appointments and assist patients with enquiries or queries.
• Maintenance of the surgery list, clinic books and computerised appointment systems.
• Receiving patients in reception and checking their names off surgery lists.
• Registering new patients, ensuring all paperwork is duly completed.
• Answering the telephone and dealing with patient enquiries.
• The taking and passing of messages.
• Receiving requests and organising home visits.
• Open and process incoming mail according to practice procedure.
• Pulling and checking of notes for surgeries and clinics if required.
• Ensure patients are informed about fees and that all appropriate fees have been collected.
• Sort prescriptions for patients or their authorised representative to collect.
• Ensure stocks of forms and stationery are maintained in Reception.
• At the end of the day ensuring that all computers are logged out and that all electrical equipment has been switched off.
• Ensure that all doors and windows have been secured.
• Switching the telephone to the on-call service.
• Setting burglar alarms and ensuring the security of the building.
• Arrange special and private appointments as directed.
• Checking and dealing with correspondence as directed.
• At the end of every session, ensure that all outstanding issues are handed over to the incoming receptionist.
• Make sure that all post is dispatched at the end of the day.

All staff members are responsible for co-operating with the development and implementation of KMP policies and guidance as part of their duties and responsibilities. All staff members are expected to work in accordance with the NHS Code of Confidentiality.

Person Specification:

• Good standard of literacy and numeracy
• Customer Service Experience
• Excellent telephone skills
• Microsoft Office Experience
• Knowledge of EMIS Web Clinical Software
• Knowledge of Docman Document Management System
• Previous experience of working in a Medical Practice
• Disclosure and Barring Service Check