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For Companies At a Glance
- Tasks: Be the go-to tech guru, solving IT issues and keeping users happy.
- Company: Join Kingsley Napley, a dynamic law firm with a collaborative culture.
- Benefits: Enjoy a supportive environment, career growth, and wellness initiatives.
- Why this job: Make a real impact by enhancing user experiences and mastering tech.
- Qualifications: Experience in technical support; knowledge of Windows and Office is a plus.
- Other info: Exciting growth phase with opportunities to upskill and develop your career.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Kingsley Napley (KN) are looking for a Technical Support Analyst to join our IT Team. This role will act as the first point of contact for over 500 firm members, providing exceptional technical support and issue resolution in a collaborative and dynamic team environment. This role requires a customer‑centric approach, excellent communication skills, and a passion for problem‑solving to ensure a seamless and positive user experience.
Key Responsibilities
- The Face of IT: You will be a key stakeholder in ensuring everyone loves IT when it comes to meeting and greeting our users and clients.
- Be the problem‑solver: You’ll be our go‑to expert, diagnosing and resolving IT issues with speed and efficiency, ensuring our users stay productive.
- Master the tech: You’ll become a master of our IT systems, scheduling updates, deploying patches, and keeping everything running like a well‑oiled machine.
- Collaborate and overcome: You’ll work closely with our team and even third‑party vendors to find the best solutions for even the toughest challenges.
- Champion knowledge sharing: You’ll document your wisdom and contribute to our knowledge base, empowering others to solve problems and learn.
- Safeguard our systems: You’ll play a key role in maintaining security, ensuring our data and systems are protected.
- Embrace continuous improvement: You’ll have the opportunity to identify areas for improvement and contribute to making our IT services even better.
About the Role
You’ll be the first point of contact for our users, tackling technical challenges head‑on in a fast‑paced and supportive team environment. From troubleshooting tricky software glitches to diving deep into system mysteries, you’ll keep our business running smoothly.
Qualifications
We are looking for candidates with proven experience in a technical support role. Knowledge of Windows 11 operating systems, Microsoft Office Suite, and legal software applications will be beneficial – but we can upskill anyone who does not have this experience.
Career Growth
This is a fantastic time to join KN at a particularly exciting period of growth. We are a growing full‑service law firm with brand new offices and an exciting business plan, offering an excellent opportunity for someone to solidify their IT experience and develop within a supportive and collaborative team.
Our Values
We take wellness and well‑being seriously, and we have initiatives and programmes to ensure our people feel included, happy and motivated at work. We seek committed, reflective and diverse team players whose core values align with ours.
Contact & Application
To apply, please complete the online application form. For further information and a detailed job description please visit our website at https://www.kingsleynapley.co.uk/careers.
EEO Statement
Kingsley Napley are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment regardless of race, age, disability, gender identity, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity and religion.
Technical Support Analyst employer: Kingsley Napley
Contact Detail:
Kingsley Napley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kingsley Napley. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be tackling technical challenges, think of examples from your past experiences where you've successfully resolved issues. Be ready to share these stories during your interview to demonstrate your expertise.
✨Tip Number 3
Show off your communication skills! As a Technical Support Analyst, you'll need to explain complex tech issues in simple terms. During your interview, practice articulating your thoughts clearly and concisely to showcase your ability to connect with users.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Kingsley Napley careers page. This not only streamlines the process but also shows your enthusiasm for the role. Plus, it’s the best way to ensure your application gets noticed!
We think you need these skills to ace Technical Support Analyst
Some tips for your application 🫡
Show Your Passion for Problem-Solving: When you're writing your application, let us see your enthusiasm for tackling technical challenges. Share examples of how you've solved issues in the past and how you love helping others get back on track.
Be Clear and Concise: We appreciate straightforward communication! Make sure your application is easy to read and gets straight to the point. Highlight your relevant experience and skills without fluff – we want to know what makes you a great fit!
Tailor Your Application: Take a moment to customise your application for this role. Mention specific technologies or experiences that align with our needs, like your familiarity with Windows 11 or Microsoft Office Suite. It shows us you’ve done your homework!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Kingsley Napley!
How to prepare for a job interview at Kingsley Napley
✨Know Your Tech Inside Out
Before the interview, brush up on your knowledge of Windows 11, Microsoft Office Suite, and any legal software applications. Being able to discuss these tools confidently will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of past technical issues you've resolved. Highlight your thought process and how you approached each problem. This will demonstrate your ability to think on your feet and provide exceptional support.
✨Emphasise Your Customer-Centric Approach
Kingsley Napley values a customer-centric mindset. Be ready to discuss how you've prioritised user experience in previous roles. Share stories where you went above and beyond to ensure users were satisfied with the IT services.
✨Be Ready to Collaborate
Since this role involves working closely with team members and third-party vendors, prepare to talk about your teamwork experiences. Discuss how you’ve collaborated to overcome challenges and contributed to a positive team environment.
