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- Tasks: Provide top-notch tech support to over 500 staff and resolve IT issues efficiently.
- Company: Reputable law firm in Shoreditch with a supportive work culture.
- Benefits: Full-time role with growth opportunities and a collaborative environment.
- Why this job: Join a dynamic team and make a real difference in tech support.
- Qualifications: Strong technical support background and excellent communication skills required.
- Other info: Opportunity to grow your career in a thriving legal environment.
The predicted salary is between 30000 - 42000 £ per year.
A reputable law firm is seeking a Technical Support Analyst in Shoreditch. The successful candidate will provide exceptional support for over 500 staff, resolving issues promptly and efficiently.
Key responsibilities include:
- Diagnosing IT challenges
- Knowledge sharing
- Maintaining systems
Candidates should have a strong technical support background, proficiency with Windows 11, and excellent communication skills. This full-time position offers opportunities for growth within a supportive environment.
IT Help Desk Analyst — First-Contact Tech Support employer: Kingsley Napley
Contact Detail:
Kingsley Napley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Help Desk Analyst — First-Contact Tech Support
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the law firm on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We want to show off our problem-solving skills, so think about how we’d tackle real-life tech issues that staff might face.
✨Tip Number 3
Showcase our communication skills! During interviews, explain our thought process clearly when solving problems. This will highlight our ability to support non-techy staff effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace IT Help Desk Analyst — First-Contact Tech Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience and familiarity with Windows 11. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about tech support and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills: Since this role involves helping over 500 staff, it’s crucial to demonstrate your excellent communication skills. In your application, give examples of how you've effectively resolved issues or shared knowledge in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Kingsley Napley
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Windows 11. Be prepared to discuss common IT challenges and how you would resolve them. Practising troubleshooting scenarios can really help you shine during the interview.
✨Show Off Your Communication Skills
Since you'll be providing support to over 500 staff, it's crucial to demonstrate your ability to communicate clearly and effectively. Practice explaining technical concepts in simple terms, as this will show that you can bridge the gap between tech and non-tech users.
✨Research the Firm
Take some time to learn about the law firm and its culture. Understanding their values and how they operate will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and growth opportunities within the firm. This not only shows your interest but also helps you gauge if the company is the right fit for you.
