First Impressions Executive (Front of House)

Our Front of House (known as the First Impressions Team) are looking for a First Impressions Executive to support the effective and professional running of the firm’s front of house and client services operations.

Location: London

Hours: The First Impressions team works on a rota basis to ensure coverage between the hours of 08:00 to 19:00. The rota is based on a 35-hour working week

Office Days: 5 days per week in office

This is a great opportunity for a Front of House professional to join and support the First Impressions Team Leader plus the chance to be responsible for the day‑to‑day operations of the team in the Team Leader’s absence.

What You’ll Be Doing

• Leading by example to always maintain high service standards across the team
• Meeting and greeting visitors in a polite and professional manner, monitoring the waiting times and ensuring that refreshments are arranged
• Handling calls, messages, and queries efficiently, ensuring all communications are managed professionally and promptly
• Monitoring a busy centralised First Impression Team inbox and switchboard
• Managing meeting room bookings, ensuring booking processes are followed and rooms are set up in accordance with requirements
• Booking and arranging travel
• Supporting the firm's Hospitality and Events teams with the organisation of events, including coordinating room bookings, gathering stakeholder requirements, and assisting with catering when required
• Acting as an escalation point for the First Impressions Team when dealing with senior stakeholders at the firm

You’ll gain exposure to a wide range of HR processes while being fully supported to learn and develop.

What We’re Looking For

• Excellent customer service and client facing experience in a corporate hospitality or professional services environment
• Strong administration and organisational skills
• Experience of working within a very busy, deadline driven, environment
• Excellent attention to detail and problem-solving skills
• Ability to work both independently and collaboratively, using initiative where appropriate
• A proactive approach to developing knowledge and skills to meet the demands of the role
• Ability to remain calm and professional under pressure

At Kingsley Napley, we believe in rewarding our people and supporting their wellbeing. We offer:

• Pension scheme with firm contributions
• Life assurance, permanent health insurance, private medical insurance and dental insurance
• Annual salary review, promotion opportunities and discretionary performance award
• 24/7 available Employee Assistance & Therapy programme
• 6 free 11 therapy sessions through Self Space
• Cycle to work scheme and in office bike storage, season ticket loan
• Health screenings
• Holiday buy/sell/bank
• GymFlex: discounted gym rates, wellness subsidy, gym loan
• Holiday accrual with length of service
• Time off for good causes

Why KN?

Whilst we are very proud of the work we do, it is our people who are the key to our success. KN takes wellness and wellbeing very seriously, and we have a number of initiatives and programmes in place to ensure that our people feel included, happy and motivated at work. We look for passionate, committed and diverse ‘team players’ whose core values align with ours.

Kingsley Napley is proud to be an equal opportunities employer. We welcome applications from all backgrounds and are committed to creating an inclusive workplace.