Front of House & Reception - First Impressions Assistant – 6 Month Fixed Term Contract in City of London

Hours: The First Impressions team work on a rota basis to ensure the hours of 08:00 to 19:00 are covered. The rota is based on a 35-hour working week.

Contract: Six month fixed term contract.

We are seeking a proactive and highly organised First Impressions Assistant to join us on a six month fixed term contract who will be responsible for the day to day running of a professional and effective front of house and hospitality service to internal and external clients and visitors of the firm. You will often be the first point of contact and will provide excellent customer service to those working in and visiting the Kingsley Napley offices. The First Impressions team are clear, professional and engaging in their approach; proactively working together as a team and demonstrating excellent attention to detail in their work.

Key responsibilities:

• Meeting and greeting visitors in a polite and professional manner, monitoring the waiting times and ensuring that refreshments are arranged.
• Transferring appropriate calls, messages and queries, ensuring that all calls and emails are responded to professionally and efficiently.
• Monitoring a busy centralised First Impression Team inbox and switchboard.
• Arranging meeting room bookings, ensuring that room booking processes are adhered to and that rooms are equipped in accordance with specified requirements.
• Booking and arranging travel.

You will be organised, detail-focused and calm under pressure, with a positive, “can-do” attitude and a strong commitment to teamwork and client service.

You will have:

• Excellent customer service and client-facing experience in a corporate hospitality or professional services environment.
• Administration and organisational skills.
• Experience of working within a very busy, deadline-driven environment.
• Excellent attention to detail and problem-solving skills.
• Ability to work independently and as a team, taking the initiative.

An excellent entry-level opportunity in a professional services environment. Supportive, collaborative team with hands-on learning and guidance. Exposure to a wide range of administrative and client-facing tasks. Hybrid working with flexibility once established. Clear opportunities for development and progression. A values-led, inclusive and supportive workplace.

At Kingsley Napley, we believe in rewarding our people and supporting their wellbeing. We offer:

• Pension scheme with firm contributions.
• Life assurance, permanent health insurance, private medical insurance and dental insurance.
• Annual salary review, promotion opportunities and discretionary performance award.
• 24/7 available Employee Assistance & Therapy programme.
• 6 free therapy sessions through Self Space.
• Cycle to work scheme and in office bike storage, season ticket loan.
• Health screenings.
• Holiday buy/sell/bank.
• GymFlex: discounted gym rates, wellness subsidy, gym loan.
• Holiday accrual with length of service.
• Time off for good causes.

Why KN? Whilst we are very proud of the work we do, it is our people who are the key to our success. KN takes wellness and wellbeing very seriously, and we have a number of initiatives and programmes in place to ensure that our people feel included, happy and motivated at work. We look for passionate, committed and diverse ‘team players’ whose core values align with ours. Kingsley Napley is proud to be an equal opportunities employer. We welcome applications from all backgrounds and are committed to creating an inclusive workplace.