Home Care Administrator

About the company

At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect. As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation. For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded. Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023). If you’re passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.

About the role

We are currently seeking a dependable Administrator to join our Home Care Team, located in Diss, Suffolk. This role encompasses the oversight and support of various aspects of our Home Care operations, including administrative tasks, recruitment, and marketing of our services. As a Home Care Administrator, you will play a pivotal role in ensuring the seamless operation of our care home facility, offering essential administrative and managerial support. Success in this position hinges on possessing strong organisational, communication, and leadership skills to ensure operational efficiency and regulatory compliance. The ideal candidate will demonstrate competence in prioritisation and possess the ability to work independently. They should be self-motivated and exhibit a high level of trustworthiness. Given the integral role this position plays in our growth plans, we are seeking an individual who is unafraid to challenge the status quo and actively contribute to the business's success across all levels. This role will incorporate on call responsibilities.

Key duties and responsibilities

• Front of House (receive and welcome people to the office)
• Answer phone calls and correspondence (e-mail, letters, packages etc.)
• Recruitment (organising adverts through to staff commencing)
• General administration and management of various computer programmes (including record-keeping, data entry, and filing)
• Selling and marketing our services, as well as leading the marketing locally alongside the marketing team
• Manage correspondence and communication within the home care branch
• Assist with audits to maintain necessary certifications and staff files
• Address concerns and feedback
• Keep accurate records of resident data and financial transactions

Skills and attributes

• Previous experience in healthcare administration or long-term care management
• Excellent IT skills, including a proven knowledge of Microsoft Excel and Word and have the ability to understand new systems quickly
• Clear and friendly telephone manner
• Good at dealing with requests and queries in an efficient and polite manner
• Good organisational skills and have the ability to work on your own and as part of a team
• Be reliable and trustworthy