At a Glance
- Tasks: Lead hospitality operations, ensuring exceptional experiences for residents and maintaining high standards.
- Company: Join a friendly, family-oriented care home dedicated to compassionate service.
- Benefits: Supportive team environment, opportunities for skill development, and a focus on staff happiness.
- Other info: Not a desk job—engage with residents and families daily in a vibrant setting.
- Why this job: Make a real difference in residents' lives while enjoying a dynamic, people-focused role.
- Qualifications: Experience in hospitality, excellent communication skills, and a passion for caring for others.
The predicted salary is between 30000 - 40000 £ per year.
About the role
As our Hospitality Manager, you will use your excellent people management and communication skills to provide our residents with an outstanding experience. Your role will encompass overseeing all aspects of our hospitality operations, from ensuring a ‘healthy living’ food service and an engaging activities programme, to making sure that housekeeping and maintenance operations are at the highest level. If you have proven experience in a similar role within a care home, hotel or hospitality environment, and you know about the relevant laws, regulations and policies, like employment and health and safety legislation, come and join our friendly, family-oriented care home.
Key duties and responsibilities
- Create a caring service experience aligned with our family values: compassion, empathy, and transparency.
- Foster a positive work environment emphasizing teamwork, improvement, and top‑notch service.
- Deliver exceptional experiences for residents, surpassing their needs and expectations.
- Oversee food service operations, collaborating closely with the chef for quality meals on time.
- Develop engaging activities promoting residents' interests, fun, and well‑being.
- Maintain a top‑notch first impression experience and uphold high cleanliness standards.
- Address maintenance issues promptly to keep the facility in good condition.
- Manage the hospitality budget to meet revenue targets while controlling costs.
- Build strong relationships with residents, families, and staff to enhance community engagement.
- Ensure staff are well‑trained and equipped for effective performance.
- Uphold compliance with regulations, health and safety, and employment laws, maintaining thorough records.
Skills and attributes
- Previous experience with a hospitality background—preferably some hotel experience.
- Excellent communication, motivational and people skills.
- Genuine interest in engaging our residents and their families on a regular basis.
- Organisational skills with good time keeping.
This is not a desk job! We are looking for someone with natural warmth and a passion for looking after people, and delivering a very personal approach to excellent hospitality.
What will you gain?
You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.
Hospitality Manager (Care Home) in Swaffham employer: Kingsley Healthcare
Kingsley Healthcare is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a focus on delivering high-quality, person-centred care in the vibrant community of Sudbury, employees benefit from ongoing training opportunities and a collaborative environment that values their contributions. Join us to make a meaningful impact while enjoying the unique advantages of working in a dedicated and compassionate team.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Manager (Care Home) in Swaffham
✨Tip Number 1
Network like a pro! Reach out to your contacts in the hospitality industry, especially those who have experience in care homes. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! Attend local job fairs or hospitality events where you can meet potential employers face-to-face. Bring your best self and be ready to discuss how your experience aligns with their needs.
✨Tip Number 3
Don’t underestimate the power of social media! Follow companies you’re interested in on platforms like LinkedIn and engage with their posts. It’s a great way to get noticed and show your enthusiasm for their mission.
✨Tip Number 4
Apply directly through our website! We love seeing candidates who take the initiative. Tailor your application to highlight your people management skills and passion for hospitality, and let us know why you’d be a perfect fit for our care home.
We think you need these skills to ace Hospitality Manager (Care Home) in Swaffham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! We want to see how much you care about providing an outstanding experience for residents. Share any personal stories or experiences that highlight your commitment to excellent service.
Tailor Your CV:Make sure your CV is tailored to the role of Hospitality Manager. Highlight your relevant experience in care homes or hospitality environments, and don’t forget to mention your knowledge of laws and regulations. We love seeing how your background aligns with our values!
Be Personable:In your cover letter, be yourself! We’re looking for someone with natural warmth and a genuine interest in engaging with residents and their families. Use a friendly tone and express why you’d be a great fit for our family-oriented care home.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Kingsley Healthcare
✨Know Your Stuff
Make sure you brush up on the relevant laws, regulations, and policies related to hospitality in a care home setting. Being able to discuss these confidently will show that you’re not just experienced but also knowledgeable about the industry standards.
✨Showcase Your People Skills
Since this role is all about people management, be prepared to share examples of how you've successfully engaged with residents, families, and staff in the past. Highlight your communication skills and any initiatives you've led that fostered teamwork and a positive environment.
✨Demonstrate Your Passion
Let your genuine interest in caring for others shine through during the interview. Share stories that reflect your warmth and commitment to providing exceptional hospitality, as this aligns perfectly with the family values of the care home.
✨Prepare Questions
Think of insightful questions to ask about the care home’s operations, team dynamics, and resident engagement strategies. This not only shows your enthusiasm for the role but also helps you gauge if the environment is the right fit for you.
