At a Glance
- Tasks: Lead and enhance operational performance across care homes in Norfolk, Suffolk, and Essex.
- Company: Join Kingsley, a leader in person-centred care with a commitment to quality.
- Benefits: Enjoy a competitive salary, company car, bonus, private healthcare, and generous leave.
- Other info: Be part of a supportive culture that values staff wellbeing and career development.
- Why this job: Make a real difference in the lives of residents while driving business success.
- Qualifications: Proven leadership in healthcare, strong knowledge of CQC standards, and excellent people skills.
The predicted salary is between 70000 - 90000 £ per year.
This is a senior leadership position responsible for the operational performance, quality, and strategic development of Kingsley's East region portfolio. You will provide visible, hands-on leadership to a cluster of Homes across Norfolk, Suffolk and Essex, driving a culture of high-quality, person-centred care alongside strong commercial performance.
Reporting directly to the Co-Chief Operating Officer, you will be a key member of the Group's operational leadership team, contributing to business-wide strategy while owning the day-to-day performance of your region.
Key duties and responsibilities- Operational Leadership
- Provide strategic and operational oversight for all care homes and services within the East region.
- Support, coach and develop the operations Managers to deliver outstanding care and meet regulatory requirements.
- Conduct regular structured visits to homes, maintaining a visible and accessible leadership presence.
- Lead the operational response to any quality or compliance concerns, working closely with the Group's Quality team.
- Quality & Compliance
- Ensure all homes in the region maintain or achieve CQC ratings of Good or Outstanding.
- Drive continuous improvement in care quality, resident experience and clinical outcomes.
- Oversee preparation for CQC inspections and lead the response to regulatory findings.
- Embed Kingsley's values and care standards across every home in the region.
- Commercial Performance
- Take ownership of regional occupancy, revenue and EBITDA targets.
- Work with Business Development and Sales teams to maintain strong referral pipelines and occupancy levels.
- Manage regional budgets, identifying opportunities to improve efficiency without compromising care quality.
- Support fee negotiations and local commissioner relationships.
- People & Culture
- Support recruitment, retention and succession planning at Home Manager and operation manager level across the region.
- Foster a positive, inclusive culture that supports staff wellbeing and reduces turnover.
- Work with People team to manage complex employee relations matters at regional level.
- Champion Kingsley's values and embed them throughout the regional workforce.
- Essential
- Proven senior operational leadership experience in the care home or wider healthcare sector.
- Track record of managing multiple sites or services simultaneously.
- Strong working knowledge of CQC standards and the regulatory environment for adult social care.
- Demonstrated ability to drive quality improvement and manage underperformance.
- Commercially astute, with experience owning P&L or budget accountability.
- Outstanding people leadership skills — a developer of talent, not just a performance manager.
- Excellent communication and stakeholder engagement skills.
- Desirable
- Experience operating at regional director level or equivalent.
- Registered Manager qualification or equivalent clinical/care leadership background.
- Familiarity with the care market and local commissioning landscape.
- Experience supporting new home openings or acquisitions.
What will you gain?
- Competitive salary commensurate with experience.
- Company car or car allowance.
- Performance-related bonus.
- Private healthcare on qualifying.
- 25 days annual leave plus bank holidays.
- Pension scheme.
Regional Operations Director in Lowestoft employer: Kingsley Healthcare
Kingsley is an exceptional employer, offering a dynamic and supportive work environment for the Regional Operations Director role. With a strong focus on high-quality, person-centred care, employees benefit from competitive salaries, performance-related bonuses, and opportunities for professional growth within a culture that champions inclusivity and staff wellbeing. Located in the picturesque regions of Norfolk, Suffolk, and Essex, Kingsley provides a unique opportunity to make a meaningful impact while enjoying a fulfilling career in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Operations Director in Lowestoft
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Kingsley Healthcare.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Kingsley Healthcare.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Kingsley Healthcare, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Regional Operations Director in Lowestoft
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Kingsley Healthcare.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Kingsley Healthcare.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Kingsley Healthcare. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Kingsley Healthcare. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Kingsley Healthcare
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Kingsley Healthcare’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
