At a Glance
- Tasks: Lead care homes to deliver high-quality care and achieve business goals.
- Company: Join Kingsley Healthcare, a family-run business making a real difference in people's lives.
- Benefits: Enjoy a supportive team, competitive pay, and opportunities for personal growth.
- Other info: Be part of a top-rated workplace with a focus on staff wellbeing.
- Why this job: Make an impact in the care sector while working in a values-driven environment.
- Qualifications: Experience in care home operations and strong leadership skills required.
The predicted salary is between 32000 - 32000 £ per year.
About the company
At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect. As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation. For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded. Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023). If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.
About the role
As an Operations Manager, you will be ensuring that the care homes are compliant with regulatory requirements, delivering high-quality care and environment for residents, and achieving financial and business objectives. You will provide strong leadership, support, and mentoring that will be instrumental in driving the success of the homes and aligning its operations with the Kingsley vision and values.
Key duties and responsibilities
- Provide effective leadership and management, including ensuring that the appropriate people are recruited for the key roles and are trained to complete their role.
- Foster a positive and inclusive work culture that aligns with Kingsley's vision and values.
- Monitor and manage the financial and business performance of the homes, including budgeting, financial reporting, and business development.
- Identify areas of improvement and implement strategies to achieve financial targets.
- Ensure that the homes are compliant with all applicable laws, regulations, and industry standards.
- Implement action plans to maintain compliance and manage risks.
- Maintain and enhance the quality of care and environment provided to residents.
- Monitor and evaluate care delivery processes and outcomes, and implement improvements as needed.
- Ensure that the care home provides a safe, comfortable, and supportive environment for residents.
- Build and maintain positive relationships with residents, families, staff, and external stakeholders, including regulatory agencies, to ensure effective communication and collaboration.
- Address and resolve any concerns or issues in a timely and satisfactory manner.
- Implement performance monitoring and reporting systems to track key performance indicators (KPIs) and outcomes.
- Prepare regular reports for senior management and regional operations director.
- Identify training needs for the managers to enhance their skills and knowledge.
- Provide ongoing support and mentoring to senior staff to ensure continuous improvement in their performance.
Skills and attributes
- Proven experience in managing operations in a care home or similar healthcare setting.
- Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service.
- Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry.
- Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders.
- Ability to analyse data and make informed decisions to achieve business objectives.
- Knowledge of best practices in quality care and environment for elderly residents.
- Ability to work independently and collaboratively in a fast-paced environment.
- Hold a full UK driving licence.
Education and qualification
NMC registered nurse with relevant post-registration experience, desirable but not essential.
What will you gain?
You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.
Operations Manager in Lowestoft employer: Kingsley Healthcare
At Kingsley Healthcare, we pride ourselves on being a family-run care home group that values compassion, integrity, and respect. As a Real Living Wage employer with a strong commitment to employee wellbeing, we offer a supportive work culture where your contributions are recognised and rewarded. With outstanding ratings for workplace satisfaction and numerous accolades for our quality of care, joining us as an Operations Manager means being part of a forward-thinking organisation dedicated to making a meaningful difference in the lives of our residents and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Lowestoft
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Kingsley Healthcare.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Kingsley Healthcare.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Kingsley Healthcare, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Operations Manager in Lowestoft
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Kingsley Healthcare.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Kingsley Healthcare.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Kingsley Healthcare. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Kingsley Healthcare. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Kingsley Healthcare
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Kingsley Healthcare’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
