Deputy Manager - Specialist Services in Lowestoft

About the company

Kingsley Specialist Services has established an outstanding reputation nationally, among both social services professionals and residents’ families, for delivering innovative, person-centred support to adults with learning disabilities, particularly those who may have complex needs. Staff at our six services in Norfolk, Suffolk and Cambridgeshire are proud to be part of the Kingsley Healthcare Group. We are ranked among the top 20 large UK care home groups for our exceptional care.

Being part of a trusted national care provider gives our Kingsley Specialist Services team the assurance that they will receive all the training and support they need to deliver outstanding care to our clients. As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.

If you’re passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.

About the role

As our Deputy Manager, you will assist in managing operations within the home in order to reach or exceed goals while assuring the provision of high-quality care. You will be in charge of overseeing the care staff and will be expected to assume full management in the event that the Home Manager is not present.

Through direct instruction and by setting a good example, you will assist in training and supervising care staff in all facets of their work. You will help the Home Manager with pre-admission assessments of residents, ensure that each resident's care plan and daily records are kept up to date, and foster effective communication with the residents' families and other organisations.

Kingsley Specialist Services provides support for people with learning disabilities and complex needs, including those who would benefit from living in a more peaceful setting. We successfully meet those needs by delivering the positive behaviour support (PBS) model of care, which is at the core of all we do. The PBS values include person-centred care, promoting choice and independence, participation and inclusion.

This approach must be applied to all the people we support to empower them to live a meaningful and happy life, within an environment which grows and adapts with each individual. We endeavour to understand what the person is communicating and respond in a proactive way to meet their needs, as well as offering an alternative behaviour, thereby reducing the likelihood of behaviours of concern or distress. You will be role modelling this approach and supporting staff to apply PBS in all they do.

Key duties and responsibilities

• Support the Care Home Manager in daily operations and assume delegated duties in their absence.
• Lead and supervise care staff, ensuring high-quality, person-centred care aligned with residents' care plans.
• Monitor residents' well-being, adjust care plans, and manage medication.
• Oversee staff performance, training, and development, conducting appraisals and mentoring.
• Act as safeguarding lead in the Manager's absence, reporting concerns and ensuring compliance with policies.
• Ensure adherence to health, safety, infection control, and regulatory standards.
• Maintain communication with residents, families, and external professionals.
• Promote a positive work environment and encourage resident social engagement.

Skills and attributes

• Previous Deputy Home Manager experience.
• The ability to engage with the service users to understand their needs in order to provide excellent services of care.
• Ability to identify referral pathway for safeguarding adult/abuse.
• Good working knowledge of CQC standards.
• The ability to build and maintain excellent working relationships with external care professionals, families, visitors and staffing team.
• Ability to promote ownership of care programs by fully involving service users and their families in developing, agreeing and evaluating care programs within the home.

What will you gain?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.